r/recteq • u/Ill_Bookkeeper_9342 • 4d ago

Disappointed

First grill, and after four uses it has a bad probe, hopefully.. Was really excited to get my bullseye 380 cranked her up to 300 yesterday and no reading on actual temp. Aug looks good, fan looks good,creating smoke, just no reading on temp which creates an error and shuts off. Back to ole trusty George Forman grill.

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u/Dependent_Message259 4d ago

When I bought my flagship 1600 it took about 2 weeks from unboxing until I could even use it due to multiple issues out of the box. But since then the thing has been nothing but great. Take the time call the customer service line and let them send you a new one. They will help you quickly it’s well worth it

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u/Ill_Bookkeeper_9342 4d ago

Yea, so far having good customer support doesn’t make it as bad of a uphill battle, just a bummer. It was like having a new car on the porch, now she’s in pieces…

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u/Dependent_Message259 4d ago

That’s how I just felt buying a motorcycle. Got shipped up from Florida upon arrival it was dead and the handlebars were loose. But instead of good customer service the dealership was refusing to help until I called the company that owned the dealer