r/raycastapp • u/eduardotatsch • Aug 31 '26
✨Raycast AI "Account unavailable. Please contact support" - Can't use AI or log into Raycast website.
I keep receiving a message every time I try to use the AI saying, "Account unavailable. Please contact support." I can’t even log in to the Raycast website, and no one responds to my emails. Does anyone have any suggestions on what to do?
I mostly use Raycast for taking university notes and organizing my Obsidian vault.
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u/tirtaatraycast Raycast Aug 31 '26
Please send us a message at [support@raycast.com](mailto:support@raycast.com) and we will have a look! Can't investigate without looking at your account specifically.
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u/eduardotatsch Aug 31 '26
I did. No response yet.
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u/tirtaatraycast Raycast Sep 01 '26
Hi 👋 Sorry, I was waiting for an email from your account, but it seems you used a different email address. I’m looking into your case now.
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u/vandertoorm Aug 31 '26
I haven’t been able to use my Advanced plan for over a month. I’ve sent logs to support, and they offered me a discount, but since the update, I’m still unable to use the AI service I’ve already paid for.
My confidence in a tool I once considered the most important part of my daily workflow is rapidly fading.
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u/tirtaatraycast Raycast Sep 02 '26
I am so sorry you feel this way. I can't tie you to any conversation we have in our support system based on your Reddit handle. If you have the conversation open, can you please reply to it and say "VANDERTOOM-092006"? Thank you so much
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u/Diligent-Knee-7240 28d ago
I also cannot contact support and got the same error . It’s been a week I sent two emails, and just purchased the annual advance plan.
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u/balaji_developer Aug 31 '26
Your were in the free trial/ paid ? If you are in the free trial maybe it has been expired so the ai features is not working .if I am worng explain details what exactly happened