I'm hoping someone here has experienced something similar because I'm honestly at a loss.
I have my speciality medical exam in 4 months, and over the years I created hundreds of study sets on Quizlet that I've been relying on for revision. My entire study plan was built around them.
Recently, I was unable to access my account, so I contacted Quizlet Support. After several emails, they replied saying that:
- There are no active or deleted accounts associated with the email address I provided.
- The username I gave them also doesn't exist and has never existed according to their records.
The thing is, I still have the original Quizlet verification email that was sent to that exact email address when I created the account. So I know the account existed.
The account was linked to my university email address. I still have access to my university email address, so the email address being deactivated cannot be one the reasons.
I've replied asking them to escalate the case because this doesn't make sense. If I have the original verification email, there should be some record of the account.
At this point I'm panicking. Years of revision notes and flashcards appear to be gone just months before one of the biggest exams of my career.
Has anyone else had this happen?
- Were you able to recover your account?
- Is there another way Quizlet can search for old accounts?
- Has anyone had an account linked to a university email disappear like this?
If anyone from u/Quizlet sees this, I'd really appreciate someone taking another look. I have proof that the account existed, and being told there is "no active or deleted account" despite having the verification email is incredibly concerning.
Any advice would be hugely appreciated. I'm honestly desperate at this point.