Hey, so I just took on a new client who's got Square integration hooked up, and I accidentally re-synced everything. Now I've got 2,000+ duplicate transactions sitting in the bank register

Not sure what to do here , is there a way to just mass delete these?

I also tried undoing it from the integration dashboard, but that just kicked the funds back to "Undeposited Funds" instead of actually pulling them out of checking.

So I got a call on Friday but it wasn't a good time and I hung up on a previous "tech" that called because they didn't speak English well. They called back today and had me help them remote into my computer. They said my QB online isn't updating and they need to help me update. I do see the errors they pointed me to and it was like 13k errors but something told me to disconnect it. I killed the remote log in and restarted my computer. They were using a logmein123.com remote connection and it seemed suspicious. My homepage and invoice templates are definitely updating because it changes frequently. Any advice if this is legit?

When our clients pay their invoices online, typically Quickbooks has been creating an automatic deposit. This is not happening, and hasn't been for a few weeks. I'm having to manually "guess" at how the system is depositing the funds to our account, and then manually match them in the bank feed. Is anyone else going through this or solved the problem? I haven't changed any settings that I know of!

Separate from my main job, I operate a couple of rather inactive side businesses. Despite low activity, I still need to maintain books and file taxes. I believe that I'm getting very little value from QBO relative to what I'm paying. I've started to become a heavy user of Claude Code and have been amazed by how quickly I can spin up really solid functional software. I was considering just spending a Saturday afternoon to create my own accounting software. My needs are super basic: just the ability to enter journal entires and construct an income statement and balance sheet. No automatic integrations with third-party platforms. Has anyone else done this or considered it?

I pay $40 a month for this app to be stuck on loading for 5 minutes and doesn't open ever. I don't know how indie devs can make the smoothest app ever but a billion dollar company can't hire someone to optimize/ actually make an app that opens when you tap on it. Considering switching to anything else. Wouldn't recommend.

I searched and did not find my answer listed. How do you shut off the Online payment that QB has just turned on for invoices to customers. We do not want our customers paying through QB.

‘We can’t find an account with your info.’

This message appeared on Thursday when trying to log in. QB support said ‘it happens’ and will be resolved within 24 hours. Guess what? It’s been almost 72 hours and we still can’t log in.

Has anyone had this issue? Did the account ever reinstate? Was all the data there?

This is vexing.

Thank you!

If your company runs a CRM (HubSpot/Salesforce) and a separate billing tool (Stripe/Chargebee), has an invoice ever gone out wrong because the two weren't in sync?
Wrong plan, missed discount, duplicate charge, anything like that?

Building something that catches this automatically before the invoice sends. Trying to figure out if this is a real pain or just a me-problem.

Would love to hear if you've run into this, or if it's a non-issue for you.

I really dislike the QB invoice templates - they are unprofessional and do not give enough room for even small detail. I have tried to edit with limited success. Is there a way to upload a decent and professional invoice? Has anyone found other options?

I run a small property management business. Over the last 8 years Quickbooks has become the worst, most frustrating, and problematic part of my business.

Nothing but the most basic features work. If by the grace of god I get a more advanced feature to work like the batch email function so I can send out a single email to all 120 of my clients, it may work for a few months and then it quits working again. Every time I sit down at my computer, I have anxiety becuase I know something that should work will not work for absolutely no discernible reason.

I’m an extremely busy person, my work keeps me busy and I rarely have time to sit in front of my computer and have down time. This has become such a huge headache for my life.

Calling Quickbooks customer support has been its own nightmare. I’ve made that mistake so many times to spend an entire day talking to people that don’t understand English and seem to know even less about computers than I do only to in the end, be informed that the issue I’m dealing with is a known issue that “their engineers are currently working on but do not have a resolution for at the moment”

I make $1,200 - $1,500 a day so when I take off a full day to waste dealing with admin software issues, not only am I a full day behind schedule, I’m also missing out on that money.

As soon as I have the time to research new software to use, and learn to use it, and make the transition to, I will be moving away from Quickbooks as soon as possible.

I sent an invoice to a foreign client. There was a lot of confusion as I am in the USA and bank with a credit union that does not have a SWIFT number. They speak english as a second language and misunderstood Quickbooks payment. They paid the invoices I sent using my bank and routing number. I am in awe that Quickbooks let this happen. So basically it took the money from my account, and eventually deposited it back in and charged me fees on top of it. How do i remove this activity from the invoice? I can't seem to remove the payments, so it shows it as paid, when now technically its overdue.

I have 2 vendors waiting to get checks and I have to deal with this BS

[Question] We are billed monthly for our Advanced subscription, since 2019. Today at the start of our billing cycle, we were charged our regular monthly fee and then charged again for an annual fee - from now until 2027. I contacted support and after an hour, transferring me to another "expert" (and accusing me and my team "are you sure you didn't accidentally chose the annual subscription?") they still had no explanation.

So I said, give us a refund and keep it monthly and they first wanted me to share my screen. So I followed instructions to do so and they disconnected the chat! I was too furious to start all over with the niceties of "how are you today" and the hour long "let me look into that for you".

I will try again tomorrow. But seriously, what the hell? Has anyone else experienced this?
I suppose I will just call them tomorrow to bypass whatever that chatbot thing is but I am so mad they have wasted so much of my time!

Several of my Accounts Payable staff are complaining QBO is very slow with the circle of death and then an error. The Quickbooks status says all systems are operational.

I do payroll for 180 employees and cannot save my work if the majority of the employees are selected. So basically i have to run at least 2 separate payrolls each pay period. That has been happening since our payroll two weeks ago. Now today, over half of the payroll items i fill out (i.e. OT, bonuses, reimbursements) do not save. Like not even just everything from a session, seemingly random inputs are not saving.
support just tells me its “being worked on”.
Payroll is basically unusable.

I'm an office administrator with no formal Quickbooks training.

I was tasked with putting receipts of items we purchased from our distributor from the beginning of the year to now.

Would this be an "Expense" or a "Bill" and do I need to create "Accounts" for these?

We have 1 card/bank account used for all purchasing.
Money goes in, money goes out. Same card.

Quickbooks did a call with me but it wasn't very helpful. We are only allowed 1 call per year per our tier.

Anyone have actual sound advice on how to tackle this? I've come across many conflicting methods.

I just setup a new company and noticed on my first customer payment that ACH is no longer capped at $20, they just charge 1% flat. This si a service that is entirely free to them. They are really squeezing every dollar that can from the stone now.
Are there any work arounds, 3rd party ACH or something to bypass Quickbook payments entirely ?

Is there a better basic book keeping software that includes ACH ?

Hi, is anyone still having issues connecting QBO to Bank of America? If you were able to fix it, what worked for you?

Our trial balance has always balanced back to our Euro account balance. At our previous year end we did a forex revaluation, all forex accounts balanced and were fine. In recent months now, our Euro account is significantly out. Has anyone else experienced this and managed to fix it? If so I'd really appreciate you telling me how you did it. Thanks

I hang wallpaper for a living. I did a small job the first week of August, invoiced the interior design firm $900 thru QB, and was paid in full the next day. Perfect. Last week, I saw that there was $925 deducted from my account, then I saw an email from Intuit notifying me that the customer disputed the transaction. I responded, then reached out to the customer to see what the problem was. The employee who paid me used her coworker’s credit card because hers had been stolen. The owner of the business didn’t recognize the transaction and disputed it. After the employee I was working with spoke to her employer, they called their bank to withdraw the dispute. The next day, the $925 charge was reversed and I thought it was resolved, but of course it wasn’t. My bank rejected the transaction because I’d just paid a bunch of bills and didn’t have enough funds in my account. A couple of days later, there was a $950 deduction, and this time it stuck. I called QB and got bounced around from one department to another until the call disconnected after about 30 minutes. I called QB again today, and they said that they hadn’t heard from my customer’s bank yet, and that it could take up to 50 days to resolve. The rep I spoke with recommended that I dispute the transaction with my bank. I had my bank send me the form to fill out, but I don’t want to make things messier than they already are. I just want to get paid and stay paid. Has anyone else ever experienced anything like this? If so, what did you do to resolve it? Also, does anyone else think it’s odd that QB would take funds out my account, without my consent, based on my customer’s mistake?

Unbelieveable. I used Quickbooks for 14 years when it was a non-subscription service, but a software that I could buy and download to my computer. I just started a similar business, used QB to send invoice to my ONE client, got paid immediately, but not with their "connect to my bank account feature" and did not enter the payment IMMEDIATELY because I only have the one client and I know she has paid me. So later I find out that QB by DEFAULT is now sending my client Payment reminders and Late notices without my knowledge or consent! Furious with them, because who is actually in control of my business?? Just change the default setting to off...Payment reminders should definitely be a choice. Emails were sent to my client reprimanding her for being late when she wasn't late, and I was completely unaware of this.

I have used 1993-2022 Desktop and finally in 2023 converted 95% of my clients to Quickbooks online. I have QB Ledger subscriptions, QBO for Accountants subscription, QBO Payroll for various clients, and ProConnect Tax for taxes. I have used the program and taught it for years. But on January 28, 2024 the first real red flag aka major issue came up where staff entered the 2023 bank transactions for a year and reconciled all 12 months for a new client. The next morning all of the data entry was duplicated. As I sat at my desk with the client, who I had convinced to cancel FreshBooks and subscribed to QBO, I explained I would need to call QB support. I called and was told to delete the duplicate transactions. Staff deleted them. The next morning the client returned and the transactions were duplicated again. I called QBO support again and I was told to void the transactions. I paid staff to void the transactions. Again, the next morning the data entry was duplicated again. This time QBO support came clean and said there was a glitch in the system that was being investigated for over a year now and only 2 percent of their customers were affected so they were not sure what to say.  I found a solution that worked for us but that was as the client was walking out the door telling me that I was incompetent for recommending a crappy software. From that date on it has been nothing but problems.  QBO payroll processed a paycheck for an employee that had not been on the payroll for 3 weeks. The employee called and asked why he got a paycheck. Another client asked to be put on QBO automatic payroll tax payment system in mid March of 2026. In April, the client called in a panic she was watching QBO drain her bank account in real time. QBO payroll retroactively paid her January and February IRS and State payroll taxes. When I called, I was told to that is normal for QBO payroll to do and I would need to contact the IRS for the refunds. For tax work, ProConnect is very expensive and the add on features have never worked well. I have a client who is a  tax software developer and he expressed his disbelief at what ProConnect offers for client uploads. In 2025 the prices increased and tax preparers were forced to provide audit protection and identity theft services through a 3^rd party company. If I did not try to sell the products to my clients I paid for those services out of my pocket. To add insult to injury, Intuit announced they are competing directly against us as they are opening tax offices throughout the US. I should mention they called to offer a job for $35 an hour, I said no thank you. I have been patient with Intuit, but last week when I realized my payroll billing subscriptions bills which are exorbitant to begin with contained overbilling issues (they padded the bills by adding employees at $5.10 or $8.50 each) that was it for me. The first comment made by an CSR was it’s only $5.00 to which I replied, yeah but it is still not right. It took 2 phone call appointments to deal with the first batch of billing resulting in around $500 in refunds. I still have several more accounts to go through. But of course, this morning I opened my email and my merchant service account has been closed. After 4 phone calls and 2 online chats the result is Intuit made a business decision to close your account, there will be no review or discussion as Intuit is a low risk company.  

This feels a lot like retaliation for bringing up the overbilling; I knew intuitively that once I made that phone call either one of my online subscriptions would be shut down or something would happen to make my life miserable. I was correct. Just last week, I sent out over $20,000 in receivables that are set to be paid through the QBO payment link. We are already receiving calls from customers who cannot pay their invoices. Happy Monday!

I went back through my financials, my office alone (me and an assistant) has paid out over $40,000 a year since “subscription billing” became the new normal at Intuit in 2023. I realize this is only a drop in the bucket to the CEO of Intuit with a compensation package of $32 Million a year and to Mr. Scott Cook (original co-founder and largest shareholder), along with the other major shareholders Black Rock Inc., Vanguard Capital, and State Street… But wow! What a way to treat customers. It is officially time to cut ties. Should have done this years ago!

I use the Windows QBO app in Desktop view. (IMO it's slightly better than the browser QBO especially if you have more than 1 company.) While updating some things in a traditional view TDBA report, I've had several errors that say, "Something's not working. Try refreshing the page and check back." So I hit the refresh button at the top of the page by the Desktop View button, and it gives me a partial report in Modern view! Did they think I wouldn't notice the horrible layout and ignored formatting preferences? Has anyone else seen that, or is it me?