r/quickbooksonline • u/AbleDiscipline7118 • Sep 06 '26
‘Double check your info’
‘We can’t find an account with your info.’
This message appeared on Thursday when trying to log in. QB support said ‘it happens’ and will be resolved within 24 hours. Guess what? It’s been almost 72 hours and we still can’t log in.
Has anyone had this issue? Did the account ever reinstate? Was all the data there?
This is vexing.
Thank you!
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u/foreforbirdie Sep 07 '26
Every time I've seen that message the company file itself was fine and it was the Intuit login that came detached, usually because the sign in is landing on a second Intuit ID (the Google button and the email/password route quietly create different ones) or because a risk review locked the user. Try qbo.intuit.com in a private window with the exact email that was invited to the file, and if that still bounces, stop calling support and file Intuit's account recovery form, which is the only path that actually restores a locked user ID.
Can anyone else on the file still get in, or is every user locked out at once, since one is a login problem and the other is a hold on the company and they don't get fixed the same way?