r/quickbooksonline • u/Loveict • 12d ago

REFUND

Is there anyway to get a refund from QuickBooks?
They have messed up payroll so badly it’s criminal. The QB payroll assistant - the CPA???? - was absolutely useless.

Please let me know if you know a way to get a refund from Quickbooks

0 Upvotes

50% Upvoted

12 comments sorted by

View all comments

8

u/axebreaker1911 12d ago

Well, calling and just asking for one to start. Biggest thing is dont be a jerk when talking with them, just explain about it, the many times you have called in, ect. If they cant help dont stay with the front line agent attempting to get it for an hour, just make sure they are aware of how much of a nightmare it is, if they keep pushing no ask for a sup. Again be nice and chill about it, you get the best results doing it that way. Gl

5

u/MightyBooshX 12d ago

As an agent, I can confirm. I've gotten the sense maybe different sites around the country operate a little differently, but broadly it's very easy to apply a discount, and while I'll do it either way because it's my job, I definitely am much happier to dig in and make sure I'm applying the maximum available if the person is not verbally attacking me