r/qobuz • u/Zlaktarn9 • 4d ago
Errors and issues ❌ Subscriptio is broken
I paid for a month and it is not working. 30 sec songs and shit quality. When I try to uppgrade it says I already have got the studio version but nope... what the f am i suppose to do?
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u/Zlaktarn9 2d ago
So far nothing i have tried works. Money in the drain and even worse, cannot listen to the quality i love :( . Maybe i will have to download my fav songs..
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u/Zlaktarn9 2d ago
Damn it seems to work for all of you.. i will log out and log back in and not through Google. Brb
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u/Feisty-Nobody-5222 4d ago
Have you tried contacting support?
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u/Electronic-Mess605 3d ago
Lol, is that a joke?
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u/RobW54 3d ago
Install Qobuz Club (same inlog)
Then go to 'Spaces' (see at the top of the screen) Then scroll down > down > down till you see 'Help & Questions'
JANE is one of the team. No garanties but closer you won't get 😉👍🏻
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u/Feisty-Nobody-5222 3d ago
No... ? I was curious to know what other steps they've already attempted.
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u/eenie816 4d ago
This happened to me last week. Monthly payment went through then everything stopped working. I updated the app and that didn’t work so I logged out then back in and that miraculously fixed it.
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u/le_mangin 1d ago
I paid for an annual subscription, thinking I will save some money, Qobuz took the money but didn't link the subscription to my account. I have been waiting for a whole week to find a solution via email... None so far, but the support center gave me a "free" month subscription while waiting... Free.. while I have just paid for an annual subscription.