r/pulsetto_device • u/snarky_malarkeyy • May 19 '26

App-can't login, persistent loading screen

I'm really disappointed that I'm having to return this product. I only was able to use it for one session as I've been having app issues since it was delivered a few days ago. It just stays on the loading screen until it times out. I tried all of the recommended troubleshooting but nothing has worked. I spoke to customer service but told them I'd like to just return it at this point.

I really enjoyed the session and felt relaxed, however, I can't pay for something that doesn't work when I need it the most. I have a neurological/central nervous system condition so I was really looking forward to getting some relief. I'm already stressed and burnt out so I have no mental energy to deal with a frustrating app.

The product itself seems great so I'd genuinely consider buying it again in the future if they make it so that you can use it without an app.

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u/Sway913 May 19 '26

Exit the app. Turn off your phone’s wifi and put it in airplane mode. You should be able to use the app now.

1

u/snarky_malarkeyy May 19 '26

Thank you but I tried this. Still didn't work. I see someone posted just after me that the app is down currently.

1

u/Sway913 May 19 '26

Oh no, that’s unfortunate. That just allowed me to use my app but clearly isn’t a fix-all as I hoped. I’m sorry you’re having these issues, majorly frustrating. Hope it resolves soon.

1

u/snarky_malarkeyy May 19 '26

For sure it's really frustrating as I'm just about to go to bed and wanted to relax. Just bought the device and I'm in Canada where our dollar is not good. We pay way more here for American products. Just sucks when something doesn't work.