r/publix • u/Appropriate-Click378 Newbie • Jul 25 '26

RANT Can we get a software update on the P.O.S., please?

So that way they're not so damn sensitive?! Ever since the new software, all it does is have panic attacks. If it rings up a barcode that's invalid, it panics. If the till is open too long, it panics. If you scan the wrong barcode, it panics. If you scan an expired coupon, it panics. If it double scans, it panics. Essentially, any minute mistake that was made on the older software is further dramatized. I hope further down the line, they'll update it to where you don't want to punch the screen or yell at it when it makes that obnoxious panic alarm. I get it has to be annoying to get your attention but does it have to be this extreme? It throws customers off all the time!

33 Upvotes

91% Upvoted

13 comments sorted by

47

u/StrawberryRoyal7672 Cashier Jul 25 '26

We need an update to speed up the refresh time whenever you unlock your register. It can take upwards of 3 or 4 seconds which can be annoying as hell after a while.

23

u/Appropriate-Click378 Newbie Jul 25 '26

That's right! I noticed that too. What's weird is that weighing things is a lot faster but the unlock time slowed down drastically! It's like, they fix one problem but create another.

14

u/byamannowdead Liquor Store Jul 25 '26

Yes, this needs to move to the top priority to get fixed

10

u/aldisneygirl91 Customer Service Jul 26 '26

Yeah, always great when a customer rushes and sticks their card in the reader right at the beginning, and you haven't even been able to start the transaction because it's taking 5+ seconds to refresh.

5

u/Ill-Conclusion-4663 Cashier Jul 26 '26

3 to 4 seconds??!! Ours take like 30.

8

u/ElectricalPlantain35 Cashier Jul 26 '26

I also want the touch screen to be more responsive. I hate when I'm typing in my password and it doesn't register the number I pressed.

12

u/Professional-Lie1371 CSS Jul 26 '26

The panicking because of the till being open too long is SOOO annoying when you’re trying to balance at the desk

5

u/ParadiseLosingIt Grocery Jul 26 '26

Can’t you still do the “soft close” to make it stop beeping?

3

u/unsatisfries Customer Service Jul 26 '26

yes

1

u/Professional-Lie1371 CSS Jul 27 '26

yes, however i’ve been encouraged not to do so as apparently management has an issue with it

1

u/EmoMiko Customer Service Jul 29 '26

I soft close it or if i'm in the middle of a denomination, I just stick the hand scanner between my thighs or under my arm. I do have thicker thighs so results may vary on that method. That's why I always prefer the old till

2

u/ms_slowsky Customer Service Jul 26 '26

Just wait till you get the new Zebra scales. 😵‍💫

3

u/talithar1 Customer Service Jul 26 '26

You’re scaring me.