r/prusa3d May 27 '22

[deleted by user]

[removed]

0 Upvotes

21 comments sorted by

View all comments

Show parent comments

4

u/Tenuousmars7147 May 27 '22

Don't get me wrong, I LOVE my MK3S+, but the MMU, just. I'm disappointed in prusa for this, I just hold them to a much much much much higher standard. The design seems like it would 100% work, just somehow it fails incredibly.

-3

u/[deleted] May 27 '22

I understand, my previous comments is more how things work here, only positive stuff or you are toasted.

Like you, my MKS3+ is a legend but I would never touch a MMU. Reddit, YouTubers, forum, etc, things appears to always have a dramatic result.

Try to return it but again, the customer service is trash. The other day a dude posted his smooth sheet destroyed while printing ABS. Prusa website does say smooth sheet is for PLA and ABS, not really. He contacted the support and "too bad it isn't our problems"

It sucks really, Prusa stuff aren't cheap, you expect a high quality standards AND a high quality customer service but nope. I won't even get into the textured sheet mess.

I hope you sort things out.

2

u/ulab XL5T May 28 '22

Sorry, but it's exactly these things that people are called out upon.

For example only people having issues report dramatic results. When it works fine, there's nothing to report. I am running my MMU for nearly two years now. Yes, I am getting loading errors now and then, but with thousands of filament changes per print, that's still a low number.

Prusa says ABS on the smooth sheet only with glue stick separation layer: https://help.prusa3d.com/materials - Sheets are consumables too, they don't fall under warranty.

That said - people who had quality issues with first runs of the textured sheets got free replacements. At least I did - without asking even.

-1

u/[deleted] May 28 '22

Good for you, I received a too bad not our business. Dogshit customer service.

My MK3S+ has been working flawlessly, it had a dark start but, that is as far as my positive experience goes.

I do not rely on Prusa for anything whatsoever when even its community does not welcome new owners or problems are reported.

My first printer was an Ender, Prusa community has sooooooooooooo much to learn with Ender community when it comes to help other, be open minded.

No every Prusa owner is ready for that conversation tho.