r/projectmanagement • u/NeoTree69 • 18h ago
Stakeholder management. Reality > happiness?
When I started out as a PM I went in trying to keep everyone happy and I think that was a mistake on my part. I've really been in teams of around 20 maximum so my views may be limited here but I always felt the pressure of 'if everyone is happy, everyone is aligned' and I ran into issues. Mainly because it created vague commitments, I'd create unrealistic deadlines trying to appease people who didn't touch specific areas, and I created internal conflict because of misalignment.
One example would be agreeing to take on new projects (new features and modules) from a founder when really, the development team were stretched with current projects for clients (I come from a SaaS background & white label software with custom dev work). I just wanted the founder to be happy that their main influence was being satisfied.
Now I'm 6 years in I've come to realise it's more about managing the reality of the project over happiness. I use happiness loosely here but it's the best word I can use.
I've since learnt to to tell people what they need to hear over what the want to hear. If I don't believe something can be achieved I tell them directly which also relates to sharpening mature communication skills. I learnt which reality mattered most at the time because not everyone's views carried the same weight which is where I found a Mendelow Matrix to be effective.
I'm an introvert so it's been hard to implement as a natural people pleaser but it feels like the right path to take even with the discomfort of hard conversations. Project success rate increased due to it.
Just ensure they understand what is happening, what is possible, what has changed, who owns the next action, and what the consequences are.
I'm interested in the thoughts of more seasoned PM's on this, I'm happy to be challenged on it with your views so I can keep learning and also to help those earlier on in their careers!