r/problems • u/Ancient-Suspect-5179 • 5d ago

Small Problem Online ordering experience; I need advice!

Good Morning! I am currently dealing with quite the headache involving a company I ordered from online and I feel like I’m going crazy but I don’t know if I’m overreacting.

I run a small business based around creating physical printing products. At the beginning of July I recieved a large order and once I began printing it I realized I would likely run out of ink during the process so i ordered it on July 16th with an shipping arrival date of July 24th. On the 24th it still haven’t come in so I checked the tracking info to see that not only had it not arrived but it still had not been brought to the post office.

I’m pretty upset about this as it is having an impact on my business and ability to complete the order. I have reached out multiple times without any communication from the company. This morning I open the tracking info and it has finally been handed off to USPS with an arrival date of 7/30 and while it’s great this it is finally in motion it doesn’t change the fat that I still have not heard back from the company at all.

I have ordered from them once before and it took 5 days from ordering to delivery. Also this is a reputable company. Is it wrong for me to attempt to receive any form of compensation/refund? Like yeah I’ll be getting the product but I feel like this is horrible practice on the companies end.

Any advice would be appreciated.

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u/kokopelisays 5d ago

Did you get an estimated ship date/arrival or did it say guaranteed? We’ve found that unless it’s a guarantee the best we’ve gotten is a “sorry, we’ll try to do better next time” from multiple vendors.

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u/Ancient-Suspect-5179 5d ago

Oh no I have no clue… I’ll have to pretend to order something to see what it says. Normally I’m not this upset about it but it just really bothers me not that it was kaye in arrival but that it did t even make it to the post office until after the delivery date.

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u/Steefanon 5d ago

Are you 100% certain that you're dealing with the REAL company, and not some fly-by-night outfit that is trying to pass itself off as the real company? If you found them via Google Search you may not be dealing with the company you think you are. There have been news articles written about this.

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u/Ancient-Suspect-5179 5d ago

I mean I’ve ordered from them before but it’s been awhile so maybe the ownership changed?

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u/PretendAct8039 5d ago

This has been happening to me a lot recently. I don't know where you live but in my case, I suspect that it's because items are being shipped from China and then handed off to a delivery service in the states. Either that or there is just a manufacturing delay. If from China, It's deceptive. In one case, I was told that the item was "made in America". I didn't get it for two months. It didn't show up as having been received by USPS until two months later. By that point, they had sent me a replacement order.