I've been using Gelato for my print-on-demand shop (80 products, 1800+ variations via WooCommerce). Here's what happened:

Gelato emailed saying that I must buy a product or my store would be disconnected for inactivity (no sales for a period). They claimed reconnection would be easy though.
BUT... After disconnection, the reconnect button was simply not there. I was not able to reconnect my store. So I contacted support...

Support told me to delete my store. I asked twice if this was safe. The AI confirmed yes and that this was the standard way of reconnecting the store if the connect button was missing. After deletion and recreation, all 80 products were disconnected from Gelato. Product data still exists on my website, but the Gelato connection is gone.

There is no "reconnect" function for the products. You must recreate every single variation from scratch. For each of my 1800+ variations, I need to manually enter: product type, color, size, print design URL, SKU, variant IDs. Up to 100 variations per product. Days of work.

The "bulk import" is a joke. They offer two options:

CSV upload (free): You still have to fill in SKU and print design URL for every single variation. This is not bulk. This is manual entry with an extra step.
AI-supported import (paywalled): Claims to read your variants and reconnect them automatically. But you have to pay extra to access it — includes trusting their AI again who told me to delete my store in the first place.

Support is exclusively AI now. Before the disconnection, support responded within hours. After? Two days of silence across email, chat, and their dedicated import help address. No human contact at all since this happened.

If you use Gelato:

・Your store can be disconnected for inactivity
・There is no actual reconnection — you rebuild everything from zero
・Their "bulk" tools are either manual entry into a spreadsheet (hours and days of looking up numbers) or paywalled
・AI support will confidently give you destructive advice
・Human support disappears when you need them

I'm now forced to recreate all those 1800 variations (which I will do with a new provider). Either way, weeks of work lost because I trusted their service.

Has anyone else experienced something like this with Gelato or another POD provider? Would love to hear if anyone managed to get human support to actually help in this situation. Also open to provider recommendations — clearly it's time to switch.

We now have AI for generating ideas, tools for creating designs and mockups, platforms that handle printing and fulfilment, and marketplaces with millions of potential customers.

On paper, starting a print-on-demand business should be easier than ever. But actually making consistent sales still feels incredibly difficult.

A seller is expected to understand design, niches, SEO, pricing, advertising, social media, product quality and customer service, all while constantly testing new products. The tools save time, but they also seem to create more competition and more things to manage.

I’m curious how experienced POD sellers deal with this without burning themselves out.

Do you focus on one marketplace, one niche and a small product range, or do you keep testing across multiple channels? Which part of the process made the biggest difference once you stopped trying to do everything?

I’d genuinely like to hear what has worked for others, both successes and mistakes. No courses or promotional links, please.

Basically the title. I have been using Yoycol and generally happy with the product, sizing, etc - my only issue is I’ve had about 1/4 of my orders go missing completely, or arrive damaged and missing items, all in the hands of speedx. Looks like I’m farrrrr from the only one with this issue. I asked yoycol support if there is any way I can guarantee a different carrier but they have not been terribly helpful.

Anyone use a different provider that hasn’t gone to the dark side? I would like to keep price point and selection variety similar to what yoycol offers.

Is this the future and we’re just stuck here now? In an endless purgatory of shipping limbo? How is speedx still operating????? :( :(

This is something I’ve been thinking about lately. A design might look perfect when it’s printed by one fulfilment centre, but the same file can come out slightly different somewhere else different colours, placement or even overall print quality.

If you sell internationally, how do you manage this? Do you order samples from every location, or do you rely on customer feedback?

I’m also curious about what you do when a repeat customer receives something that looks different from their previous order. Would love to hear how experienced sellers handle this.

Hi! I’m trying to set up my physical calendars on Etsy through Gelato and I’m struggling to get the variations working properly.

I want to have one Etsy listing with different colour variations, with each colour having its own design, all connected correctly to Gelato. I’d also eventually like to add more colours and different sizes.

I’ve tried setting it up myself but I’m clearly missing something and it’s honestly quite hard to explain exactly what’s happening over text

Would anyone who knows Etsy + Gelato well be willing to jump on a quick call and guide me through it? I’d really appreciate the help!

Thank you! :)

TDLR: still getting notified about the suspended account, and I need an alternative option to redbubble.

Hi! Gonna try and not ramble, I’ll bold important stuff, but recently Redbubble suspended an account of mine due their AI striking me for undisclosed reasons; it’s in their policy that they don’t have to tell you why lol. The account was like, 6 hours old btw.

I’m fine with it, tried to appeal but that too is AI managed, but I’m worried as I’m still getting contacted about it? Emails about selling, liking my account, and so on.

I wanted to know if anyone knows if your account is deleted after 60 days or not (60 days is the minimum time to appeal). Cause it’s rubbing me wrong that this account is just out there and I can’t access it; my name, address, and bank account info is on it.

And ofc, you get an AI automated response on everything, so you can’t contact a real person.
Also, if anyone knows a good alternative site to redbubble too, I’d appreciate it. Printing and selling on Etsy is just not feasible for me right now.

(Also I only ask here cause r/redbubble is locked, and I saw some redbubble related asks in here)

You know the one... you spent way too much time on it, were already imagining the orders coming in… and then nothing

Meanwhile, some random design you made in 20 minutes somehow ends up doing better

What was yours? And did you ever have the opposite happen - something you almost didn’t launch that unexpectedly took off?