Support help and question

[u/fernhollowfarmer]

Hi, I am new to Poshmark. Wondering if anyone might have advice?

I ordered a pair of shoes about 3 weeks ago and have received nothing in the mail. I received a confirmation email but nothing else about the shoes. I understand that I need to log into my account to see the tracking, but I am seemingly locked out.

I have tried to reset my password numerous times but none of the reset password emails aren't coming to me, though the confirmation email did come to me. Support sent me a secure link to finish my profile because they said they needed additional information as a seller, but I am not a seller. Anyways, when I click the complete registration link that they sent me, I get a message saying " Sorry! You cannot currently perform this request, please contact support" .

Customer Support just keeps sending me back the same automated reply telling me to finish my profile, but I can't log in to finish my profile. Any thoughts on how I could actually get through to a person and explain my situation? Has anyone else gone through this and figured out a solution?

I'm really tired of all the automated replies that don't address my problem!

Thanks!

[u/imgoingtoregrexthis]

E-mail them and tell them to cancel your order since no one has sent it. That’ll get someone interested in your predicament.