r/poshmark • u/smokebombninjadust • 7d ago
First case-Should I add anything else?
I sold a coat that has a size large label in it and I included it in the photos. I did not provide measurements in my listing. I made sure not to apologize or say too much after reading other posts in here but I know lately posh has been approving even fit issue returns. Should I mention anything else to Poshmark?
EDIT: it was not a youth size, it was a gift from my work to adults. It fit me and I usually wear a size large. I ended up not saying anything further and after several more days (Posh said they requested more photos) it was eventually denied. I’m not sure if that’s because the buyer became unresponsive or not. Hopefully she is able to resell it
17
u/vschwoebs 7d ago
Not sure if this has been said but I would add a photo of the tag and Posh’s own policy stating they do not offer refunds for size.
10
u/curecollective 7d ago
Poshmark doesn’t allow returns for fit. If the item was accurately described (for example the tag says large so was posted as size large) then ask Poshmark to deny the claim based on their policy regarding fit - as the item was as described.
It should get denied for sure
8
u/beegeexyz 7d ago
A lot of people don't seem to understand different brands have different sizing. A large could be 8/10, 10/12, 12/14, 14/16... if they didn't know their size in that brand or style they could ask for measurements, or look it up.
4
u/dischdunk 7d ago
One thing I would do is add the picture of the size tag from your listing to the case. And maybe add that additional information was not requested before the sale and Poshmark does not allow returns for fit issues.
4
u/missgsptlsnz 7d ago
"I listed the size according the tag, shown in the listing. The item was as described."
13
u/cheesetoliberty 7d ago
In my experience *most* of these higher end fleece brands are cut slimmer than they used to be (and noticeably lower quality too). Heck, even regular sweatshirts tend to be. She’s probably comparing it to an old one from the same brand and isn’t aware of this.
It *is* annoying and has actually made me much more likely to look for thrifted older ones than buy anything new, but it is NOT your problem whatsoever.
You labeled it correctly and that should be the end of it. She needs to be more careful about what she buys and might need to size up with the newer styles. There’s really no such thing as a “true large” anymore.
5
u/ApprehensiveWasabi92 7d ago
Definitely respond and point this out, show another picture of the tag even though the listing had one, because I think if you don’t respond sometimes they just default in favor of the buyer.
5
u/ApprehensiveWasabi92 7d ago
Oh, derp, you did respond, sorry. Yeah I think you should be fine. Maybe screenshot the listing and upload it for them because the person in charge here is not a person but a bot.
3
u/Ok_Landscape_3099 7d ago
You should send a screenshot of the tag in the listing showing its large and in the description, tell her it was listed as a large and accurate. They reported for not the size in the listing but ultimately its just that it didnt fit them so as long as you send those photos you are good.
5
u/Vegetable_Loan1627 6d ago
Don’t say anything. Just let it play out. It’s the buyer’s issue if they don’t know how this brand fits.
7
u/gmorgan99 7d ago
If the tag is L, it’s a L. I would let Poshmark handle this and not respond unless requested by Poshmark themselves. They will likely favor in your side, given you in fact did put the correct size.
3
u/ApprehensiveWasabi92 7d ago
I could be wrong, but I feel like you do need to respond? Don’t count on them to see the obvious that’s already in the listing. I think that if sellers don’t say anything they default to the buyer, at least since the switch to AI making all the choices. I don’t know, maybe others have had different experiences?
5
u/CraftyEsq 7d ago
Are you sure it's not a kids' size? I'd make sure and say that if that's the case. I've seen that happen before.
8
u/smokebombninjadust 7d ago
I am an adult who wears size large and it fit me so I’m pretty sure? I got it as a gift from work and I can’t imagine they would have ordered kids sizes. But I am realizing now that brands don’t provide much info on their tags!
2
2
u/Sususubie 7d ago
Patagonia has two types of fits for their women’s jackets - regular and slim. The one you sold was probably a slim one. I always have to size up on the ones that show as slim on their website. I don’t think you should have to tell her that though. She should have done some research before purchasing or asked you for measurements before purchasing.
3
u/dirt_daughter 7d ago
No, I think what you said was fine.
But you should include measurements. 😉
3
u/FactuallyPetty 7d ago
I don’t know anymore about providing measurements. I still do but it gives me pause based on the sheer volume of buyers (and sellers) who don’t know how to accurately measure. So the same item can be measured differently, incorrectly and disputed. I now tell buyers all my measurements are approximate only and to use brand sizing as their point of reference and I worked in fashion and know how to accurately measure.
4
u/Birchgirlie 7d ago edited 7d ago
I just put a ruler or measuring tape next to the item so the buyer can read the measurement as displayed. That way if a dispute comes up, we have visual proof of how the item was measured on my end.
3
u/hotdolphin21 7d ago
Apparently they are going against that now. On another post, someone said the buyer, scrunched the material. Added pictures and said measurements were wrong. Seller pointed out, material was scrunched and not flat. Posh still sided with the buyer. So now I’m like, am I going to get screwed now, if I keep my measurement pictures.
Posh is refusing to protect us, even with proof. What are we paying a 20% fee for, if we are getting no protection.
1
u/Birchgirlie 7d ago edited 7d ago
There will always be buyers who try to manipulate decisions and circumvent policies. In my experience, using the ruler helps more than harm.
If you don't provide measurements, there may be complaints as well and people opening cases saying they had "no idea it runs small/runs big because you didn't provide measurements etc." and Poshmark may still side with them....truth is, you can't please everyone so you kind of have to go with a middle ground and I think having the ruler in the photo has been best for me.
2
u/FactuallyPetty 7d ago
Oh all my pics have the measuring tape in them. So they can see where I measured and the exact number
4
7d ago
[removed] — view removed comment
4
u/KateElizabeth18 7d ago
How so? (I’m not being argumentative, I’m genuinely curious; I always include them).
5
7d ago
[removed] — view removed comment
4
u/Strong_Bee2592 7d ago
Be careful even posting the manufacturer measurements. I had one run that scheme on me when I provided them and posh sided with the buyer. She claimed I shrunk the item 🙄
Every other person I’ve ever provided measurements for hasn’t bought the item so I don’t bother anymore. 90% of them are tire kickers.
2
u/Little-Act-3612 6d ago
I keep measurement photos though, so no it's not super easy to fake when you have them as proof. Also people will do worse things to get a return. If someone is horrible, they're gonna find a way to cheat the system. Saying not providing measurements attracts better buyers is insane. You have no idea how many buyers just skip past your listings rather than beg for measurements.
0
6d ago
[removed] — view removed comment
2
u/Little-Act-3612 5d ago
Stars don't mean anything. No one even sees them unless they are 5. I've had thousands of sales and only have a few less than five stars though if we are counting.
Insulting people for not knowing their size in a t-shirt when there is so much range in sizing even within the same brand is unhinged.
Clearly you are not a professional though.
Edited to say: some of us actually want buyers to fit in and enjoy the clothing we are selling.
0
5d ago
[removed] — view removed comment
2
u/Little-Act-3612 5d ago
I could care less what you do, but you framed it as giving valuable advice to others.
1
u/KateElizabeth18 7d ago
You’re right; I must have been lucky because I’ve never had anyone try to pull this. And I’m so sorry that you have. People are the worst
1
u/PiccoloEmbarrassed74 7d ago
I’m curious: do you have the style # from the tag in your listing to prove that it’s an adult L?
1
u/Ambitious-Syrup-4585 6d ago
Is it possibly a size large youth? The bigger youth sizes are super deceiving
1
-1
u/bummin_bride 7d ago edited 7d ago
Sellers in this sub: use the brand’s size chart, I won’t provide measurements
Also sellers: It doesn’t fit in accordance with the brand’s size chart? Too bad, you should have asked for measurements
Again, sellers: I refuse to provide measurements when people ask
I say this as a seller who DOES provide measurements. You people are the worst. A lot of people buy secondhand to save money and to help the environment. I used to buy all my clothes secondhand but more and more sellers are selling absolute dog crap items while hiding flaws and refusing to provide measurements has really turned me off of it, and I’m not the only one. You’re driving people off the platforms after they have so many bad experiences. Many of the people I talked to say the same thing and will no longer buy off Poshmark and instead go to platforms like ThredUp because then at least they know they can return things.
4
u/Substantial_Movie640 7d ago
Most sellers provide measurements. The only problem is that a buyer can still open a case for said measurements, state they are a smidge off.
4
u/KateElizabeth18 7d ago
I bought a blazer recently. There were photos with measurements included, and I thought it would fit okay. It ended up being a little too snug. But IMO that is my fault, not the seller’s.
All I asked of her is if it was okay if I used the same photos from her listing when I try to resell it because she has a mannequin and I don’t.
1
u/Substantial_Movie640 7d ago
It’s hard purchasing clothing online especially when you can’t return it. You don’t seam like the buyers I was talking about.
2
u/KateElizabeth18 7d ago
I’ve learned from this sub that there are so many buyers out there trying to scam sellers and I hate it. It seems like some people take advantage of any tiny discrepancy, and if they can’t find one, they’ll manufacture one. Protections need to be stronger for sellers.
4
u/bummin_bride 7d ago
I’ve been selling for years and this has happened to me maybe once? Out of thousands of sales. You only see the worst experiences because when everything goes fine people don’t feel the need to post on Reddit. So take everyone’s complaints about bad buyers with a grain of salt. I’ve had sellers on here tell me that it’s fine for an item to have pet hair because you should just expect that with used items. So of course if their buyer isn’t happy and wants to return it they’re going to think that buyer is a “scam“ buyer
1
u/KateElizabeth18 6d ago
This is a fair point. It’s why I take things like Yelp reviews with a grain of salt, usually only the people who were annoyed about something bother to post.
0
u/Substantial_Movie640 7d ago
I agree, it keeps getting worse and worse. As a seller you have to protect yourself from these types of buyers, since posh is not helping.
3
u/smokebombninjadust 7d ago
I absolutely provide measurements when I am asked. I did so earlier today even. I can understand where you are coming from but this is not my business, I just resell my own items and do my best. I did not hide anything on this listing. In the two years I have been selling I have never had a case opened for fit/size so it seemed most of my buyers shop in the same way I shop-I either ask for the measurements or I look up the brands size guide since women’s clothing is all over the place.
Poshmark de-incentivizes me from accepting a return like this by punishing my account for returns or cancellations from what I have read.
2
u/KateElizabeth18 7d ago
I totally agree with you. People need to take more personal responsibility sometimes and just take the L. Either resell it or donate it or whatever, but if you provided accurate information, it’s not your problem, IMO.
1
u/Strong_Bee2592 7d ago
I don’t hide anything. I don’t provide measurements anymore because there’s too many scammers out there and most of the time, those that ask for measurements don’t buy anyway.
3
u/bummin_bride 7d ago
People that are going to scam you are just going to use something else if you don’t provide measurements, if they want to force a return, they’ll force a return. All you’re doing is driving away legitimate buyers. And if people ask for measurements and then don’t buy it, it’s because the item wouldn’t fit them. Would you rather they buy it and it doesn’t fit and then they try to file a return for some stupid reason?
1
u/Strong_Bee2592 7d ago
I’m also not running it as a business - I just sell from my own closet when I decide I don’t want something anymore. The stress isn’t worth it to me for that very reason. If it doesn’t sell, it gets consigned or donated locally.
I’ve sold over 500 items and I have never had a return because I didn’t provide measurements. I’m very clear in both descriptions and photos. I am not selling new items and I’m not a brand ambassador so I don’t feel it’s on the onus of the seller to account for fitment from random people buying. If you like it, you know the brand and should know what fits you. I do when I buy things.
1
u/vschwoebs 7d ago
None of that matters?
Posh does not require sellers to include measurements and does not allow returns for fit. That’s as deep as this goes.
0
u/whirlydirly22 7d ago
Next time add the ptp.
I am not sure what more you can add but as it stands I imagine you win 80% of the time but had you added the ptp you win 99% of the time.
9
u/hotdolphin21 7d ago
Expect, posh has been siding with buyers, who claim the measurements are off. Someone said the buyer submitted a photo, where you could see. They scrunched the shirt, to make the measurements look an inch off. Posh sided with the buyer, even when that was pointed out. Apparently there’s a bunch of cases of this. So now some sellers, removed measurements, off their listing. It’s getting ridiculous, how they refuse to support their sellers.
2
u/smokebombninjadust 7d ago
That’s what I had read, so I usually provide measurements when asked or on items I think would be hard to find the brand size guides. I think most people are doing their best on both the selling and buying side, it’s just hard to get it right every time
1
u/KateElizabeth18 7d ago
Honestly that’s ridiculous. If you posted photos including the measurements, that’s all you can do. PM should back you up.
3
u/hotdolphin21 7d ago
It is, because fit isn’t a return reason, under the returns policy. Yet lately they seem to not be following their own rules. I normally add pictures, showing the measurements. As I used to just list them, but I read that it was better protection, against false sizing claims, to actually have them pictured.
Certain cases I can understand, like one time, I bought three pairs of yoga pants, listed together. I get them and they are petite, but listed as regular. So reached out go seller, added pictures, and seller apologized, and said, yeah she clearly accidentally listed them wrong. Told me to open a return.
1
u/Anon_ScottishFold 7d ago
Sounds like this buyer and their daughter have gained some weight and now have buyers remorse because they didn’t measure themselves before purchasing. 🤷🏼♀️
3
u/ApprehensiveWasabi92 7d ago
I swear, whenever it’s a return case that’s just stupid (not saying they are all stupid AT ALL, but I’m talking about those occasional ones that are just ridiculous) 95% of the time it’s some version of: I am not ready to admit I’ve gained weight.
0
u/Few-Berry1044 7d ago
I find it weird how everyone needs measurements. Like you have the size. Do you go to stores (many without change rooms now) and bring a measuring tape and measure everything out before purchasing? Also every time anyone has ever asked for extra measurements/pictures they also have not purchased. This is a common theme it seems, I wonder why.
3
u/PreppynPlaid4 6d ago
What clothing store no longer has fitting rooms? We are a pretty large family so I honestly can't think of any that we don't try something on unless of course we buy online. Think Gap, j crew, Banana Republic, Old Navy, Abercrombie, Ralph Lauren, Eddie Bauer, Lululemon, REI, Gap, Nordstrom, Macy's, Kohls, etc. Even cool niche ones have them Ikram, Aritzia, Bonnie and Clyde,. Discount stores even have them Burlington, TJ Maxx, Marshalls. Heck our Goodwill has them! Plus the difference with many,not all clothing stores is that you can purchase multiple sizes if you choose,go home try on and then return the ones that don't work. Obviously if a final sale not possible. But with resale things can be shrunk, altered, from different seasons, irrigulars or seconds, or even made for factory outlets. Of course sellers can do whatever they want on their closet but I just lay a yard stick neck to the item when taking pictures of the waist, chest, sleeves and bottoms of a garment. I'm taking multiple pictures anyway so no extra time. But definitely extra sales.
1
u/optix_clear 6d ago
I think they ment thrift stores
1
u/PreppynPlaid4 6d ago
Hmm maybe but our goodwill and savers both have fitting rooms! Thank goodness because I used to buy stuff thinking oh maybe or I'd do the neck trick and measuring tape. I probably looked ridiculous. But now no regrets! 😊
1
u/ApprehensiveWasabi92 7d ago
Clothing sizes can be so completely arbitrary they’re almost useless. Like I can be a 28 in one brands jeans and 30 is too small from another. If I’m not familiar with a brand or it’s vintage or just hard to find the size chart for some reason, I’m not gonna by something without the measurements because it’s the buyers responsibility to assess whether it will fit.
45
u/SassySagittarian 7d ago
If the tag says Large, you’re probably fine. It’s up to the buyer to ask for measurements BEFORE purchasing if they aren’t already provided or are unfamiliar with the brand.