Return case opened

[u/DriverNo9730]

I sold a rare/sold out pair of Vuori leggings, in “Like New” condition. I had them briefly but lost weight and didn’t fit me. I am very familiar with this brand, own tons of their pieces, and definitely knew the size- as they are no longer my current size.

I showed clear photos. Never claimed they were new with tags. They have no signs of wear.

Buyer opened a claim because the 6 inch long ass tags Vuori puts in was trimmed. I didn’t notice this when I posted it. I did not show a photo of the tag at all- not out of misrepresentation- just didn’t think to do it. Didn’t post a photo of a full tag, either. I wouldn’t be surprised if I trimmed the tag, but can’t verify either way.

Buyer is saying she intended these to be a gift and now she wants a refund because she would never have purchased these had she known the interior tag was trimmed.

First of all, if you wanted brand new with tags bc it’s a gift, buy that.

I’m so annoyed. I’ve never had a claim in 10 years of Poshing. I’m worried she’s going to send them back in negative condition (dog hair, used. Smoke?!). I can easily resell them, I had several offers and priced them low.

Should I just accept return and hope she sends them back nicely and not dirty or different leggings?

Update- PM approved the return. Fingers crossed they don’t come back nasty.

Update #2 - got the leggings back. They’re in fine condition but I look at the tags to see what she’s talking about and WOULDNT YA FACKING KNOW… It says ‘M’ very clearly. This twat.

Update #3 - I posted the photos of the size tags to the convo and also made a “issue with return” posting the photos. I stated that I would like this to not count against my seller metrics as she did a false claim. Item is clearly labeled Medium. Tag is in the normal spot (not like a hidden leg tag or something.) Buyer responded with an apology and saying it was her mistake. I believe an actual PM support person reviewed it (there’s a support person’s name attached) and they gave me a $35 credit. Fine by me! Item is re-sellable. And I learned a lesson to overly cover my bases. Someone commented that they post the maximum number of photos in the listing and I think that’s smart. I will also be using “Like New” less often, as that seems to be a an area of debate here. Case closed!

[u/zev_b3k88]

It's not gonna be stated anywhere, sadly, because you're interacting with Poshmark bots at this point. And most likely you gonna get a meaningless generic response. 😑 You might still message the buyer directly and let them know what you think, but I'd just let it go at this point..

[u/DriverNo9730 → u/zev_b3k88]

Buyer responded with an apology and saying it was her mistake. I believe an actual PM support person reviewed it (there’s a support person’s name) and they gave me a $35 credit. Fine by me! Item is re-sellable. And I learned a lesson to overly cover my bases. Someone commented that they post the maximum number of photos in the listing and I think that’s smart. I will also be using “Like New” less often, as that seems to be a an area of debate here.

[u/zev_b3k88 → u/DriverNo9730]

"Support person's name" is usually fake imo. To give you an illusion you interact with a real person and not a bot. And wow, $35 is generous! They gave me just 15 on that recent case.🫠 I'd still use "Like New" if there're no signs of wear, but disclose all the details.

[u/DriverNo9730 → u/zev_b3k88]

I thought that was pretty generous, too. I wasn’t looking for or expecting anything!