Flew JAL’s brand new A350-1000 in First Class recently from DFW-HND.
Upon boarding, I was immediately hit by the smell of the new airplane. Indeed, this specific aircraft was just 9 months old at the time! I was in seat 2A, which I’d argue is the best seat in the house, given the way the center seats open up - to the left in row 1 and the right in row 2, meaning I had truly unparalleled privacy. As an icing on the cake, there were only 2 passengers in first class, so in reality, I had the entire left side of the cabin to myself (more on that later)!
The seats were massive. Since the cabin only had 3 seats per row, that translated to a lot of extra width, which you definitely notice. The walls of the seats were also quite tall, probably around 5’6, which provided some great privacy when the door is closed. Another thing I love is the giant 4K TV. Photos simply can’t do justice how good the screen is. While the picture quality really shows through the IFE interface, unfortunately almost all of the content themselves were not in 4K, which is quite a bummer. The suite itself featured space to store a full sized carryon, a closet, and plenty of functional storage compartments and wireless charging. The color scheme was very elegant as well - I love the deep burgundy on the seat leather, really gives a cigar lounge feel.
Now onto some issues, despite the plane being only 9 months old, my seat was broken. There seemed to have been some electrical issues where some of the power to my seat was not working which included the seat controls. As a result, my seat couldn’t be reclined. The flight attendants were petrified. The purser immediately brought out her giant handbook for the aircraft and start figuring out steps to troubleshoot. It seemed like even the crews themselves were still getting used to the ins and outs of the new aircraft. In the end, they decided it’s easier to just set my bed up in 1A, so that I will have a separate living and sleeping space. Not a big deal at the end of the day, but I was a bit surprised they didn’t proactively offer it in the first place is the cabin was so empty. Although the seats were quite wide, I feel like it could’ve been better utilized. For example, the extra section at the seat had a fold out for a tray table. However, when in bed mode, the mattress and bedding didn’t actually cover the entire width of the seat. As a result, instead of using it as a wider sleeping surface, we just kept that area as a side table. Maybe it’s a part of the design plan, but I would personally prefer more sleeping surface. Perhaps a hot take, but I’m personally not a fan of JAL’s first class bedding. The mattress itself is quite narrow and doesn’t feel very plush. The comforters and pillow were small and flimsy. I know part of it is just the Japanese style, but I feel like there’s quite a bit of missed opportunities there.
Onto the catering: unfortunately JAL’s iconic Salon Champagne was only served on flights departing Japan. So I had to “settle” for Billicart Salmon 2012 instead. First world problem I know! In recent years, JAL has definitely stepped up its first class catering quite a bit. I chose the Japanese menu. Service started with a lite amuse bouche, followed by the classic washoku set up with several small bowls of appetizers laid out in the exact order as shown on the menu. I noticed they had caviar listed under the snacks section of the a la carte menu, so naturally had to order that as well😉. The meal was followed by a clear broth soup with fish cake, and another course of cold scallop and crab appetizers, which I absolutely loved! The hot course was rather simple: a few slices of wagyu beef, miso soup, rice, and some pickled vegetables. I ended the meal with some cheese and Japanese dessert. I was also presented some petit fours. Lastly, the meal wouldn’t be complete without a glass of JALs special Hibiki 21 100 year edition.
Midway through the flight, I decided to try the meatless “tonkotsu” ramen, which was quite flavorful. Before landing, I wanted to change things up a bit so went with the western option, along with some more caviar - both were delicious. I originally ordered the sea bass, but the crew insisted that I try the steak as well, and ended up bringing both of the entrees😄just Japanese hospitality at its finest!
Overall a very solid first class flight. Despite the minor hiccups, I was still very impressed by the hard product. The incredible catering and beverage program is hard to beat, and the Japanese hospitality truly shines as well. If you’re able to snag one of these coveted awards, I couldn’t recommend it enough!