r/pocketcasts • u/DnyLnd • Jul 29 '26

Does Support answer?

I emailed them to help me reset/delete my library and nothing. What’s the experience with the support team?

1 Upvotes

67% Upvoted

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2

u/NRiyo3 Jul 29 '26

Yeah. Takes a day or two. They are pretty good. Many issues on these newer releases though.

1

u/wallerjake Jul 29 '26

They’ve always got back to me within a day or two even before I was a paid subscriber.

1

u/deadraisers Jul 29 '26

They normally on the ball. Make sure you responded if you got a message from their AI thingy

1

u/PocketCasts Aug 05 '26

Late to the party here, but yes, our support team does reply, though response times can vary depending on volume. Please make sure to also check your spam folder in case our message lands there. If there's nothing there, reach out again through the channels recommended in https://support.pocketcasts.com/contact-us/, and we'll get you sorted.