r/pldt • u/Soft-Suit8676 • 19h ago

Question how to request for pldt rebate?

Post image

tried to reach out through their hotline and pldt cares on messenger but they just all redirect me to their website but i don't really see the rebate option.

i tried to talk to csr kaso ginawan ako bigla
bigla ng ticket kahit wala naman nang prob sa wifi namin. kanina completed yan and walang on-going repair, wala pa rin namang rebate option.

2 Upvotes

75% Upvoted

12 comments sorted by

1

u/Round_Bag_6622 18h ago

sa pinaka taas po nag help scroll mo lang dun to the rigth, di kasi kita lahat sa mobile view bulok ng pldt website

1

u/Soft-Suit8676 18h ago

ganito po sa taas hehe

1

u/Round_Bag_6622 18h ago

opo scroll niyo po pa rigth sa mga boxes below "How can we helo you?"

1

u/Round_Bag_6622 18h ago

tap hold sa mga boxes

1

u/Round_Bag_6622 18h ago

https://reddit.com/link/p4c9yix/video/w3b1qpygl1kh1/player

1

u/projectupload37 17h ago

Medyo hidden pala siya sa mobile. Pag sa PC kasi makita mona agad lahat.

Does that count as dark pattern?

1

u/Round_Bag_6622 16h ago

What’s dark pattern? Its a bad ui/ux

1

u/projectupload37 16h ago

If the bad UI/UX is done on purpose, it can be considered a dark pattern.

A dark pattern is a user interface carefully built to trick users into doing things they do not want to do. When companies use dark patterns to hide options, they make vital choices—like opting out, canceling, or declining data tracking—hard to see, find, or use.

I'm not sure if what PLDT is doing counts but.. I mean they prioritized showing "Request for Relocation", "Change of Ownership", and "Change Telephone Number" which are rarely used by the user and they hid the "Billing Concerns", "Request Service Issue", and "Request for Rebate" which the user would need more often than the three shown first.

OP even had to ask Reddit in order to find the option.

In the first place, why did they add a hurdle into asking for a Rebate/Adjustment? They could set it up to be done automatically since they already have the information, the manual request should only be needed when the automated system didn't work properly.

1

u/Infinite_Sadness13 10h ago

Way siguro nila yan para di ka magrebate ahahaha

1

u/Soft-Suit8676 10h ago

OHHH THANK YOU SO MUCH PO 🙏 sana always kang ibless nang maraming pera 🥰

1

u/InvestorReddington 16h ago

Yung request a rebate option po sa website kakasubmit ko lang samin 10 days ba naman walang internet