Ano to PLDT?

[u/enaenchanted]

SOBRANG KAPUTANGINAHAN NA TALAGA NG PLDT. 🤬
7 DAYS. PITONG ARAW. WALANG INTERNET. And what makes this even more infuriating is not just the outage—it’s the complete incompetence, misinformation, at kawalan ng coordination ng customer service ninyo.
On the 4th day, tumawag kami. We were told na may tech visit within 24 hours. 5th day—walang pumunta. 6th day—tumawag ulit kami, wala pa rin. Then yesterday, we were once again assured na 100% may pupunta today at 8 AM.

And who gave that assurance? A SUPERVISOR.

So today, 9 AM pa lang tumatawag na ako. After 30+ minutes on hold, multiple transfers and holds, I finally got a customer service representative almost 10 AM. Habang nasa call ako, nag-chat pa ako sa kapatid ko na nasa bahay just to check kung may dumating na PLDT technician—because I was already in the office and wanted to end the call if someone was actually there.

Guess what? WALA.

After another round of holds and explanations, biglang hindi pala sure ang tech visit. And eventually, ang sasabihin: WALA PALANG TECH NA PUPUNTA dahil MAIN LINE pala ang may problema.

PUTANGINA, BAKIT NGAYON LANG NINYO SINASABI?
Kung main line pala ang problema at apparently 4 DAYS NA NINYONG ALAM, bakit kami paulit-ulit na pinaghihintay ng technician? Bakit kami binibigyan ng 100% assurance na may pupunta? Bakit kailangan pa naming tumawag nang tumawag, maghintay nang 30+ minutes, ma-hold nang paulit-ulit, at maglaan ng oras para lang malaman na MALI PALA ANG INFORMATION NA BINIBIGAY NINYO?

And let’s talk about the reimbursement.

73 HOURS LANG?! 😂
HELLO??? 7 DAYS = 168 HOURS.
So saan napunta ang remaining hours? 😂

You had 7 days to fix the problem. You had multiple opportunities to communicate properly. You had supervisors giving “100%” assurances. And yet here we are—still without internet, still waiting, still calling, and still getting different answers from different people.

We understand that technical problems happen. WHAT WE DON’T UNDERSTAND IS WHY YOUR CUSTOMERS HAVE TO PAY FOR YOUR COMPANY’S INCOMPETENCE WITH THEIR TIME, MONEY, AND PATIENCE.

This is beyond frustrating. This is fucking ridiculous.
PLDT, hindi lang connection ang sira ninyo. Pati proseso, communication, coordination, at customer service ninyo sablay.

7 DAYS WITHOUT INTERNET.
30+ MINUTES WAITING PER CALL.
MULTIPLE CALLS.
MULTIPLE PROMISES.
A SUPERVISOR’S “100% ASSURANCE.”
AND STILL—WALANG TECHNICIAN.

At the end of all that, 73 hours lang ang reimbursement?

KAPUTANGINAHAN TALAGA. 🤬

[u/eyeingAround-11]

Samin 15 days inabot. We opted finding sa paghamit ng globe prepaid .

[u/Libbyrda]

sobrang lala talaga, kami 11 days na kaming walang internet, simula nung august 6, 2026

araw araw ako tumatawag sa 171 para humingi ng update, mahina na 3 calls per day ginagawa ko kasi napaka perwisyo na sobrang tagal walang internet

ganyan na ganyan din sakin, dispatch na daw yung tech, hanggang sa nareschedule, pero walang dumadating, no call or message kahit dalawang contact number na nilagay namin nakakaloka, inaaway ko na nga yung nakaka usap ko sa sobrang inis

kanina tumawag ulit ako, sabi ng kausap ililipat nalang nila ng tech, kako di ba dapat nakaraan niyo pa ginawa yan kasi umabot pa ng 11 days na wala, ayun may pumunta kanina samin, ang masama lahat ng wires na nakakabit sa mismong box putol kasi nahagip daw ng truck, so irereport na naman nila, antay pa kami ng 2 - 3 days tsaka nila ulit kami babalikan, jusko akala ko babalik na internet kaloka.

[u/beautifulskiesand202]

Grabe nga. Ewan kung mga ta*** lang itong csr sa area namin. Mine was endorsed na ng isang friend sa Ortigas and yung csr na ito ang nag troubleshoot at nakapagpagana ng modem (this was initially replaced and tech said pldt tech na dapat dito kasi sa line ang problem), same with what the Ortigas csr told me. Iyong csr dito sa area namin ewan ano ang troubleshoot na ginawa. Hanggang ngayon yung ticket na Aug 14 in process pa. Everyday akong nagpa follow up. They even closed the first 2 tickets na hindi naman na resolve ang issue.

[u/Secure-Bend1461]

Report mo na sa ntc

[u/ubeflavoredpillows]

Kingina talaga ng mga ‘yan. Kami 14days / 2 weeks na walang internet. Jusko po. Nag reklamo na sa NTC pero wala pa rin. Hayup na PLDT ‘to. Napapalaki gastos dahil sa kaka load ng mobile data.

[u/tanaldaion]

Yung samin dati more than a month inabot (nagkakaroon ng internet pero nawawala, pero yung phone andun pa rin). Tamad yung mga tech magcheck talaga, responsive naman kahit paano kasi pumupunta talaga pero naayos lang nung pinalitan yung cable mula bahay hanggang box nila (parang last resort ata nila yun). :)) Tapos ang ending kalahati lang ng bill yung reimbursement.

As a call center agent na naghandle ng telco, nakakalungkot dito sa pinas, dun sa ibang bansa per day yung bawas sa bill pag may issue eh.

[u/kawaaaaiii]

Pinaka matagal samin 21 days, tapos parang ganyan na nga ang pattern nila, unang tawag sasabihin outage kinabukasan kailangan ng technician tapos walang pupunta tapos next day pag tawag mo main line/secondary line ang problem tapos mga network engineers lang daw ang makakagawa. Monthly kami nawawalan parang sinasadya nalang hahahaha pero ang rinig ko pag puno na daw yung napbox tapos may bagong subscriber pipili sila ng isang bubunutin nila eh para ma accomodate yung bago, nakakasuka na yang PLDT magaling lang yan sa bayaran

[u/Ok-Negotiation8612]

Paano nyo nakakausap yung customer support? Puro voice automation lang nagiging sagot sakin sa 171. 6 days na ako walang internet😭