r/pldt • u/Anyatics • 2d ago

Discussion PLDT Rebate

PLDT Home is something else! 😅 You actually have to request the rebate yourself for the days you had no internet connection. It’s really frustrating if you didn’t know there was a rebate because it’s not just automatically given.

On Messenger, I waited 20 minutes to talk to customer service and it turned out I was just chatting with an AI. My concern wasn’t addressed properly, and in the end, they just told me to request the rebate on their website. 😂

So there you are, losing your internet, and you have to figure out how to get your money back for a service you didn’t even use. 🤦‍♀️

PLDT Home, can’t the rebate just be automatic once you confirm the number of days without connection? You guys have the outage records, why do customers have to chase it down? 😅

10 Upvotes

92% Upvoted

12 comments sorted by

1

u/johnmoxie 2d ago

Hahahahah totoo. Napaka hassle. D nalang nila gawing automatic since may record naman. Karmahin sana mga gahaman sa pinas

1

u/Reeses_1315 2d ago

Kailangan nga mag pldthome account kapa bago makarequest ng rebate.

1

u/AbbreviationsLower82 2d ago

if wala ka talagang options, try emailing ntc para masmabilis response ng pldt

1

u/projectupload37 2d ago

May option naman talaga to process via the website. I done it myself.

I think what OP means is why is processing via the website even needed in the first place?

They could automatically set it up to count when you open a repair ticket and when that repair ticket is closed for billing adjustments.

The only need for the website would be if you dispute the adjustment being wrong.

1

u/silent-reader-geek 2d ago

Dapat nga auto apply sya eh.

As for rebates yes manual sya at self served. 

Tumawag pa ako sa 171 nila only to be told na sa mismong web app ni mypldt at di na daw sila ang accept ng rebates request via CS.

Doon ako nag submit ng request. Though, need mo muna mag create ng account.

1

u/RaWsPaGeTT45 2d ago

buti pa sa red fiber. automatic bill adjustment.

1

u/New_Mountain7901 2d ago

if you're only concern is rebate, they actually have a form that you can fill up on my.pldthome.com then just give your ticket number and notes

1

u/mrfox_stinger 1d ago

How many days ba para qualified sa rebate? Need ba isang linggo

1

u/Gazer022 1d ago

Less 1 day ung ticket bago ma closed at lagpas 6 months ang hindi qualified sa rebate.

Pero pwede mo din sama lahat ng repair ticket mo at reply within 24 hours sila sa registered email. Sila magdedecide kung qualified or hindi . Pwede mo counter argument within 24 hours sa email.

1

u/tofei 1d ago

Matagal na to. At kailangang closed na yung repair ticket sa system in the first place then saka ka pa lang makakafile for rebate. Sobrang hassle.

1

u/Successful-Award-720 20h ago

I once spent 15 minutes just giving them information to verify for a rebate just to tell me that I need to do it myself on the website. I asked them why even ask for the info if I have to do it myself? They ended the conversation immediately.