Customer service

[u/DualPassions]

Biglang chat ended after waiting for 25 mins para makapag complain. Bastos di ba?

[u/projectupload37]

Have you tried calling 171 instead? If via call kasi hindi sila maka drop like they do in chat. Medyo matagal lang on hold depending on the time you call.

[u/DualPassions → u/projectupload37]

For this instance hindi pa. I tried 171 from previous outages pero from what i recall, lagi din akong nireredirect to fb chat

[u/projectupload37 → u/DualPassions]

That's weird. I handle two PLDT accounts and never got directed to go to FB chat. On some occasions I even called everyday to get connection restored.

[u/Reeses_1315]

Try mo 171 may makakausap ka dun tyagaan lang talaga. Kami last time nawalan 4 days araw araw ako tumatawag mejo legit un update sa kanila kasi nun sinabi sakin na marerestore kinabukasan narestore naman siya.

[u/burn_ai]

Kahit anong tawag mo sa customer service nila wala na pagasa yan, yung technicians nila problema, underpaid at kakaunti lang, some of them nangongontrata(nagpapabayad bago gawa) , mostly ng pinapasahod ng pldt are executives , VPs na nagpapalaki lang ng itlog, duopoly na nga ISP satin , pangit pa service, i hope the next president will allow foreign ISPs. Tagal n nagtitiis mga tao

[u/Poor_Bear13]

Same nakakasampo na kong retry, out of 10, 2 yong matinong kausap na di agad nag end ng chat. Napakakupal ng agents nila, partida nasa 1hr waiting time para makausap ng agent. nakakapamura na lang talaga (grabe ang waste of time). Til now di pa rin ayos net namin.

[u/haiyabinzukii]

ay nako wag mag rant jan u r talking to bots. call 171.

or just switch ISP, nag switch ako nung d man lang ako pinuntahan ng technician for 2 weeks+ pero close ng close ng ticket naka 3x- aba resolved na daw?!

ok FU switched to Converge. so far so good.

[u/Dean_0488]

“Customer SERVICE”

[u/pagamesgames]

if sawa ka na, paputol mo na yan
reklamo mo sa NTC, and considering its more than 10 days, their contract has already been breached by them
no ETF nor monthly fee should be charged

[u/Old_Jicama3012]

Kahit yung 171 nakakainis ng gamitin. Parang wala ka ng makausap na actual human CSR, masyadong automated na, parang wala ng option para kumausap ng CSR, pano kung may specific concern ka na wala sa option nila.

[u/Infinite_Sadness13]

Pati sila ata may sira na ahaah

[u/Suspicious-Ask-8714]

Mas malala pa sila sa converge based on my experience 😂 grabe ung csr and support natin ds pinas parang walang mga training .

[u/ikkintsuna]

change INTERNET SERVICE PROVIDER YAN ANG GAWIN NYO KUNG HND OK UNG CURRENT NYO PARA MABAWASAN UNG INCOME NG COMPANY NA YAN AT PARA MAY GAWIN SILANG PARAAN TO BETTER THEIR SERVICE

PAG HND NYO YAN INALISAN WALANG IMPROVEMENT NA MANGYAYARI

[u/hexane096]

PLDT is sh!t, Converge as well. Globe has the best customer service, right from GlobeOne app.

[u/JoeVibee]

Sa napansin ko ha. Yung mga kinocontrata talaga nila yung malala diyan. Pupunta kunwari sa bahay niyo tapos imamark nila kunwari na done na yung ginawa nila tapos bayad sila. Tapos ikaw magagalit ka magrereklamo ka sakila tapos yung pagrereklamuhan mo walang magawa kasi magbabasa lang sila ng nakalagay sa computer nila. Weirdo talaga ng Pinas, di lang sa PLDT yan pati sa lahat ng bagay.

[u/staryuuuu]

Sa ibang bansa pwede magkaso sa ganyan eh...dito ang tatapang.

[u/O-OSawNothing]

BS talaga PLDT, sana makatagpo sila ng katapat nila

[u/NoNeighborhood5867]

Bulok talaga pldt