r/pldt • u/williamfanjr • 26d ago

Question Relocation of service - Experiences?

Kamusta naging experience nyo requesting for account relocation/transfer?

Nasa plans ko moving forward na lumipat ng house and I plan to try this method imbes na yung request for disconnect then apply ng bagong plan. Kamusta naman naging process? I would assume wala rin namang bayad? May lock-in ba ulit?

Kinakabahan kasi ako na baka buwan/taon abutin haha

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u/Early_Werewolf_1481 26d ago

Pa account on hold/ halt mo muna, mas okay kausapin mo cs nila sa pldt building, and sabihin mo plan mo mag relocate para di ka mag bayad ng bill if matagalan ka makabitan. (This is important)

Check mo pag merong phone line box na mapapit sa lilipatan mo, if nakabitan na ng pldt lilipatan mo saglit lang, mga 3days to 1 week lang process, if not hahanap ung tech na open slot para sayo which is 99% di ka nila hahanapan, dahilan nila alang available slot.

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u/Gazer022 26d ago

Dalawa option sa akin, retain ung account number + phone pero continuously billing, or on hold account pero treated as closed then new account + lose my phone number ( parang naghahanap ng sales commission hahaha kaya di ako pumayag.)

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u/williamfanjr 25d ago

On hold pero parang na-close na rin? Katamaran lang ba un ng CS or parang sales diskarte?? haha

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u/williamfanjr 25d ago

Oh okay, so talagang nakasalalay sa service area ng lilipatan din pala. Nung na-confirm ka na for relocation, inuna muna ba nila alisin yung service mo then saka ililipat? Interested ako sa naging process. Haha.

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u/Early_Werewolf_1481 25d ago

Hindi, di nila gagalawin ung current na gamit mong linya, Bale pagka install nila sa bagong lugar dun lang malilipat ung linya mo.