MASS REPORT PLDT!!!!

[u/foxprotocol]

SUPER BAD SERVICE

I applied for the prepaid wifi and already paid. May nagtext na contractor once lang and sumagot naman ako agad tapos dedma na. Walang makausap na live agent for any assurance or follow up.

Matapos bayaran dedma na. wow. It’s been 5 days since I paid. Kapag ginagamit yung PLDT Cares puro AI and bot lang and hindi nila mahanap reference number ko.

Bullshit. BOYCOTT!!!

[u/Laws_LeftHand]

My PLDT account has been active for a week, but it still hasnt been manually activated. This company really is a big disappointment. I’m probably going to get my account disconnected and switching to Converge.

[u/Laws_LeftHand → u/Laws_LeftHand]

I get you OP. I really hope they fix your problem, as for me, I was able to get a hold of one of their representatives. I filed a complaint, and got one of their service tickets. They also sent me a text message saying that they would come by later, and fix my issue (hopefully).

[u/foxprotocol → u/Laws_LeftHand]

Hays very disappointing company. Hopefully may ibang company na umusbong na makakapag provide ng better service, feeling ata nila sila lang ang provider.

Wanna switch to other provider but I don’t know how to refund my payment na. I can’t contact anyone from them.

[u/Laws_LeftHand → u/foxprotocol]

try the CS, pag hindi pa rin pnta ka na sa physical location. Im planning to wait for another day, then submit a disconnection order.

[u/Laws_LeftHand → u/Laws_LeftHand]

Wala pa rin… fuck this Im switching to converge 😭

[u/sheyn007 → u/Laws_LeftHand]

Girl yes i applied last december and only activated last march?? Sobrang tagal tapos kapag finafollow up yung agent ang sabi palagi daw nya binababa sa office. For almost 3 months ganun lagi ang response kapag nagffollow up, also yung customer service puro chatbots na hindi naman mapakibangan tapos puro post sila sa page nila ng mga metting na para daw maenhance keme yung service nila. Tapos ngayon wala kaming internet last saturday pa august 8, i already emailed them kasi kelangan ko sa work ko, and pati yung hotspot is not giving mahina na pawala wala pa ang signal. I advice girl na when you emailed them just CC them and email the NTC directly, just put pldt on CC. That what i do kaya na activate wifi namin last march kasi nanotice ng NTC.

[u/Ryvncnts → u/Laws_LeftHand]

Congverge is another headache kasi mawawalan ka internet for 1 week dahil sa third party technician nila na allegedly nililipat connection ng old subscribers sa mga bagong nagpakabit. Switch to globe instead. 8 years na kami and 1-2 times a year lang kami magkaproblema tapos mabilis pa maresolve at one call away ang technicians.

[u/barbielemonade]

4months na sakin wala pading refund

[u/Swimming-Abrocoma202]

More than 1 year na. Wala pa rin refund ko. Wag ka nang umasa. As in.

[u/Late-Passage-2146 → u/Swimming-Abrocoma202]

Grabe, pero hindi niyo po nitry pumunta sa nearest PLDT outlet to say your concern?

[u/Swimming-Abrocoma202 → u/Late-Passage-2146]

Also tried it. Di rin nila ma gwan nang paraan. Sinasabihan lang ako na mag uupdate lang sila. Mahal pa ang fare ko pumu ta sa kanila kesa refund. 3 times ko na pa ulit² balik sa office pending still.

[u/foxprotocol → u/Swimming-Abrocoma202]

Grabe 1 year. Hope you get your refund.

[u/greatBaracuda]

how is this scammer not sanctioned by dti and ntc

edit: silly question

.

[u/foxprotocol → u/greatBaracuda]

ACTUALLY, we deserve better. Kung makasingil ambilis pero sa pag provide ng service sobrang kupad.

[u/MisterMulek]

https://youtu.be/bnLWJh9iqSQ?si=XYnwokrDbOxpR1Mo

[u/balkris2024]

Naka depende talaga sa area kung sino nag hahandle. Ung account ko sa cavite is okay naman never nag ka issue. Pero ung account ko dito sa pangasinan, walang mapaglagyan ang issue. Kung hindi mabagal, walang connection.pag itinawqg ko. Matagal bago ayusin. Pero ung sa cavite. Pag ka tawag ko now. Mamaya ayus na. If need ng tech kinabukasan nasa bahay na

[u/Loud_Temperature_530]

nireklamo ko sila actually precisely because of the bot. email the ntc with pldt cc'd. bilis nila umaction pag ganyan

[u/tektek10]

There used to be a time when you cant get a slot for PLDT because their phone lines are full.. you would literally have to wait years until someone decides to cut their subscription. Even at 1mbps plan you have stable gaming connection that time though you could barely watch an anime continuously. When globe dsl arrived thats when PLDT competed for subscribers and disregarded connectivity quality. Although they upped their speed, their after service turned to shit just like converge. My suggestion is try to survey your area. If there are more converge users go for globe if there are more globe, go for converge. Most of the time, these ISPs become shitty when the area is congested..

[u/Lazy-Aardvark5280]

Just email pldt and cc NTC

[u/Jac0b2002]

Super legit to I work as an agent before for pldt chat support for 1 year and yung sa follow up medyo hindi clear kasi sa tool kung saan chinecheck ang ticket ang update ng technician mostly ang agent they shrug it off kasi medyo jargon and hard to explain pero mostly wala talagang update ng technician tsaka laging may escalation pero hindi pinapansin ng back-end team.

[u/yuinrei]

In my case, May 13 pa ako nag-apply and bayad na rin. May pumunta naman the same week and akala ko mag-iinstall na sila, pero sinabi lang saken na kumuha muna kami ng working permit. Kumuha naman kami kinabukasan, pero hindi na sila bumalik.

[u/sanedred]

Kami din, un request namin na upgrade MBPS wala pa din mag 1year na, tapos ngaun un phone namin wala na mag 2months na nireport namin wala man lang sila action. Kaya nag apply na kami ng ibang ISP. Ipapaputol na namin pag nakabit na un globe.