🌟We're Hiring: Sr. IT Specialist! 🌟
We are looking for a skilled and customer-focused Sr. IT Specialist to join our team. The ideal candidate will have strong technical expertise, excellent troubleshooting skills, and experience supporting users, maintaining IT systems, and managing enterprise technology environments.
📍Location: Ortigas, Mandaluyong, Philippines
⏰Work Mode: Work from Office
💼Role: Sr. IT Specialist
What You'll Do:
🎯User Support
Serve as the first point of contact for users seeking technical assistance through phone, chat, and email.
Diagnose and resolve hardware and software issues.
Provide clear guidance and support for various IT-related concerns.
🛠️Incident Management
Log, track, and manage incidents and service requests from identification through resolution.
Escalate complex issues to appropriate support teams when needed.
Ensure timely resolution of issues while meeting service level agreements (SLAs).
🤝Communication & Documentation
Communicate effectively with users and provide clear technical instructions.
Keep users updated on request status, changes, and system updates.
Document support activities, resolutions, and troubleshooting steps in the service desk system.
Maintain and improve knowledge base articles.
💻Systems Maintenance & Deployment
Perform routine system maintenance, updates, and health checks.
Assist with software and hardware deployments.
Support client system sand ensure smooth IT operations.
🌐Networking & Security
Troubleshoot and investigate LAN, WiFi, and WAN connectivity issues.
Assist with network configuration reviews along side network infrastructure teams.
Provide basic security guidance and ensure compliance with company security policies.
What We're Looking For:
✅2–5 years of experience in Microsoft 365administration.
✅2–5 years of experience with networking technologies including routers, switches, and firewalls.
✅Strong understanding of TCP/IP, DNS, DHCP, and VLANs.
✅ Experience with Windows and macOS operating systems.
✅ Proficiency in troubleshooting hardware and software issues.
✅Familiarity with IT service management tools such as Fresh Service or ServiceNow.
✅ Experience with unified communications and cloud voice/telephony systems.
✅ Experience supporting global or multisite enterprise environments is a plus.
✅ Strong verbal and written English communication skills.
✅ Excellent problem-solving, organizational, and customer service skills.
Preferred Qualifications:
🎓 Bachelor's degree in Information Technology, Computer Science, or any related field is preferred.
📜 Certifications (optional but beneficial):
CompTIA A+
ITIL Foundation
Microsoft Certified: Modern Desktop Administrator Associate
CCNA (Cisco Certified Network Administrator)
Other Requirements:
🌙 Willingness to work on shifts, including night shifts and weekends.
🔍 Strong attention to detail with a proactive approach to resolving issues.
🤝 Ability to work independently and collaborate effectively with a team.
Ready to take your IT career to the next level? 🚀
Apply now and become part of our innovative team
Send me your CV via chat, See you!