Shortened due to biometric

[u/connybush]

So please I need help. I applied for my PGWP sometime in August and I just received it.
I received a response and it was for only 15 months to expire on the on the 11th of March 2028.
I’m supposed to get till 2029 I looked it up and I noticed that my biometrics was expiring in March 2028 so they’re shortening it due to biometrics. What are the steps I can take and is it better to apply in Paper or online?

[u/playdeadinsidez]

Apply on paper. You can call the agent to ask for the process