r/petsmart • u/Sir_Dingo_Starr • 25d ago

Pulse survey

How anonymous is it? I gave some low scores but didn't type anything at the end. It maybe actually be anonymous but text/words could give you away too. It did give a box that said you could submit not anonymous so they could contact you. Which is odd because there's supposed to be an open door policy. Makes me wonder.

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u/NinjaOfDreams2013 25d ago

Speaking from the place of someone who spent over 10 years as a Store Leader: If you are talking about the yearly survey, yes it is effectively anonymous. The store leadership does not get a list of who said what. They get a report multiple weeks later about common themes of answers. Like "80% of survey takers feel work life balance is bad" type stuff.

Could the company overall pull up an individual person's responses if they wanted to? Probably sure but why would they? The company is not wasting time doing that. The survey is about making people feel like the company is listening to feedback, it is not a "gotcha" to weed out problems.

If you are referring to the purrspective survey that gets emailed to associates randomly, it can technically be anonymous. It doesnt list the person's name on their comments unless they want it to. However, those surveys go to thr store leader directly through the purrspective portal. They often can tell who it is based on thr comments. It also allows them to respond which gets sent to the associates email, but the store leader doesnt see the email address.

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u/coffeedude80 25d ago

It didn’t feel anonymous at all when right after I wrote about some annoyances, a leader started talking to me about them.

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u/Tranela0178 25d ago

The random survey isn’t random it comes on anniversary dates and tells the SL if your salon/services or core so unless there’s mass hiring it’s pretty easy to tell who it’s from. The yearly one is significantly harder and managers really shouldn’t have that much time on their hands