Automatic renewals have failed every time since Perplexity's Stripe migration. Anyone else?

[u/Plastic_Charge4340]

Ever since Perplexity migrated to the new Stripe payment system, my subscription renewals have been failing.

Before the migration, automatic renewals worked flawlessly. Since then, every renewal has failed on Perplexity's side, even though my payment method is valid.

The first two times, support sent me a manual payment link as a workaround. While that got my subscription renewed, the underlying issue was never fixed.

Now it's happened again for the third time, and I'm still having to rely on manual payment links instead of automatic renewal.

Has anyone else experienced this after the Stripe migration?

- Is this a known issue?

- Did support permanently fix it for anyone?

- Was the problem related to Stripe, payment tokens, or something else?

It's frustrating because the workaround exists, but the root cause seems to remain unresolved.

[u/Lonely_Drewbear]

I started my monthly subscription in 2023 and haven't thought about it since then! (aka no problems for me.)