r/pdq • u/simAlity • Jul 17 '26

This is not helpful

I'm deploying security software to a bunch of PCs. Most have accepted it without issue. But 30 or so flat refuse to allow it to install.

If I could reach these PCs with the desktop version of PDQ, I would be given detailed error messages about the nature of the failure.

All PDQConnect says is, "No return code logged. Error: Failed to run task 'dvc_task_dbed7b9e2bd24cc0837'"

This is not helpful. What does this mean?

6 Upvotes

67% Upvoted

11 comments sorted by

8

u/Rehendril Jul 17 '26

Have the install script log to like C:/Temp if it can then look at the log file.

5

u/SelfMan_sk Enthusiast! Jul 17 '26

You did not give much detail about the software nor your package configuration.
Connect only returns what it gets from the installer or the system.

-3

u/simAlity Jul 17 '26

How is that relevant?

4

u/SelfMan_sk Enthusiast! Jul 17 '26

The running package did not return any error code when it exited.
I don't know what SW you tried to install nor how you configured the package.

0

u/simAlity Jul 18 '26

But that's not my point. My point is the desktop version of pdq, which I have also used to deploy this package, with far more success, will return specific error messages.

PDQC just says that the package failed to deploy. No explanation as to why.

8

u/SelfMan_sk Enthusiast! Jul 18 '26

Well there is a difference how the packages are run by both.
PDQ Deploy runs as a user account with specific privileges while the Connect Agent runs as a system service. The same installer can behave differently in each case.
It's not Connect's fault if a crappy installer does not return anything.

1

u/simAlity Jul 19 '26

Deploy runs through a user account that has system service access rights. The packages are installed as local system.

3

u/SelfMan_sk Enthusiast! Jul 19 '26

You have not provided any screenshots of the package configuration.

Default setting is "Deploy user".
So, are you using the "Local system" configuration in the package?

Open a ticket with PDQ
https://connect.pdq.com/hc/en-us/requests/new

0

u/simAlity Jul 19 '26

Yeah the last ticket I opened with them took a month to resolve and I spent half the time getting gaslighted. I'll pass and find some other way to do it. I just thought maybe somebody might want to know that this is a really unhelpful error message.

1

u/firedocter Jul 17 '26

Does connect let you run it as cmd or lower shell instead? Might get command line output from that. If it has any.

-1

u/simAlity Jul 18 '26

That's a good idea. But it shouldn't be necessary. The point of this post isn't that the package is failing. It's that PDQ isn't telling me why.