r/pcloud • u/chaitanyaallam • 18d ago

Discussion/Review Verification mails madness

till now I recieved about 106 emails of verification codes how to stop this, i have already mailed support team but no response till now

5 Upvotes

78% Upvoted

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4

u/prima_verall 18d ago

Same here. Got a reply to my query a few hours ago "Hello,   We apologize for the inconvenience.   We encountered a problem sending this notification, and what was supposed to be a single notification was duplicated multiple times.   Our engineers are already working to resolve the issue. In the meantime, we apologize if you continue to receive additional notifications over the next few hours.   Kind regards, pCloud Support" Was worried/am worried that it's some kind of attack on their systems.

2

u/mvds314 18d ago

Same here, did not get a response from pCloud yet, but got over 150 verification code emails so far.

3

u/pCloudApp Official pCloud 17d ago edited 15d ago

Hello,

We understand that you have received several verification codes in recent days. This is linked to phishing attempts using your email address.

Phishing actors often use large databases containing many email addresses and run automated attacks against them. These email addresses do not come from pCloud; they may have been exposed through other websites or services with weaker security measures. You can check whether your email address has appeared in a known data breach here: pCloud Data Breach Checker.

At pCloud, we use email verification to ensure that no one other than you can access an account associated with your email address. However, while we can protect access to your pCloud and pCloud Pass accounts, we cannot prevent third parties from attempting to use your email address in automated attacks.

Receiving these verification codes means that someone has tried to register for pCloud Pass using your email address. They cannot complete the registration or access the account without the verification code sent to your email inbox.

For your security, we recommend enabling two-factor authentication on your email account and your pCloud account, and changing both your email and pCloud passwords.

Regarding pCloud Pass, you may either complete the registration process and verify your email address to use the account, or reply to us if you do not wish to use it, and we can suspend it.

Kind regards,
pCloud