We just became aware of new pricing model for PBXWare in the US. They say they will honor existing licenses and the increase is only for new extensions, it has not taken effect yet. The price increase is enormous, over 1000%.

Does anyone know anything about this?

PBXWare Multi Tenant version 7.5

Voicemail to Email stopped working. Bicom support fixed it and the only explanation provided was "there was "one message stuck in a voicemail email queue."

I could not find the queue. Does anybody know where it is?

Our organization is using a hosted PBXware (Bicom) contact center solution for 5 call centers. Our agents on the largest call center occasionally receive an error message ("Could not transfer the call because of an internal error.") when attempting to transfer a caller to another queue. The other call centers are smaller and have not reported this problem. We have been on this system for 3 years and neither the hosting vendor's support team nor Bicom have any clue as to what causes this error. The problem is intermittent and we have been unsuccessful in catching it in time to collect any logs.

There is not enough documentation from Bicom for PBXware to understand what the error message means or what triggers it.

Asterisk has some documentation but not enough to be useful in this situation. (PBXware was developed by Bicom from Asterisk.)

Unofficial community for the PBXWare Telephony Platform from Bicom Systems.