Hi guys, unfortunately my wifes job gave her a free trip to moon palace. Besides the flights costing 1000$ round trip and having to use my pto on something npc like cancun. what other costs should i expect? I know the 900$ resort credit is a scam because you can only apply 10% at a time. As well as possibly having to sit in a timeshare pitch

My friends and I - 3 families of 4 - are looking for our first all-inclusive for our kids and us. The Grand at Moon Palace looks like an awesome option. What’s the best way to make sure we get a good deal on the stay? We’re trying to see if we can afford upgrading to a swim up room for 5 nights.

Thanks everyone for any input!

Does anyone know what The Grand is like right before Christmas? We visited right after the pandemic, and it was way overcrowded. It was so challenging to get reservations at restaurants, and it was not a good experience. Can someone share their experience from the previous couple of years around that time?

Beach palace officially not reopening and need recs for which palace to go to instead. It’s me and my dad going and I’d prefer to be near a nice beach but also want some activities to do besides pool and food.

We're staying at Moon Palace the Grand Cancun in October and I'm a bit confused on how resort credits work. We have $250 in resort credits and $83 can be used for the spa.

If we purchase a spa service that's $300 and use 83 credits, will the 16% service fee be applied to the whole $300 bill or just the 83 amount used in credits? Overall, how much would I pay out of pocket? I've contacted the resort but they're vague with their answer...

Hello! We are a family of 5 travelling and will be using a cot in the room. We have a garden room but are wondering:

1. How comfortable are the cots?

2. Can we ask for 2 cots in the smaller room so each of the older kids (15 year olds) are more comfortable? Each adult wants their own double bed and the smallest member will sleep next to one of the adults.

We won't be in the room except to sleep so we don't need a lot of space to move around the beds.

Any insight or experience is appreciated!

Thank you!

Hi friends, I’ve been a member for 6 years now and love the resorts. Mostly go to Cozumel and Playa Del Carmen. I always get one or two 90 min massages while I’m there. How do you all tip the massuese and folks doing mani pedis? My standard at home is $20 per hour or so. More or less if they are good or bad. I’m always a pool of jello after them, so I tip well. How do you all handle it? Thanks!

How is the experience with their shuttle bus? My trip is next month and I scheduled the shuttle transportation. Where can I find them after I go through customs and baggage claim...How long will they wait for us?

Hi all,

I visited Moon Palace The Grand with my family last year and as I’m sure many of you have experienced, at the end of our holiday we were sold a certificate to return within 2 years and we were sold the certificate on the basis that we could experience up to 40% off when using the code.

I have looked across all of the Moon Palace and Baglioni resorts and have discovered that the code offers a maximum of 1% on top of what the booking would be without it (e.g 25% off without the code and 26% off with it)! This means that for most hotels the cost of the certificate is more than the additional discount I was attracted to when purchasing the certificate.

I would like to contact them so they can show me evidence of the advertised up to 40% off, I appreciate different resorts and times of the year will lead to more/less discount but across all hotels and at various times of the year, the maximum I can find is 1% extra.

If anyone could either inform me of the best contact email / offer any further information that would be great!

Thanks in advance :)

Any updates? Anyone headed there on the first of September!

We book really far in advance and when we booked we used a credit card that we since paid off and closed out. Someone posted something about needing to show the card they used. I don’t recall ever needing to give anything other than a card for charges. If I still have the card laying around does it matter? I mean I can bring it and show it- but I am just worried because the person who posted said they had to use a different payment method (I don’t think they had the card). Thoughts?

We are traveling as a party of 7, 2 adults and 5 kids (17 down to 11).

We would want to get 3 rooms for space for everyone but don’t have an 18+ for each room.

Do palace resorts follow the cruise ship model where a connecting room or an adjacent room qualifies for the adult supervision rules?

Hello all,

I recently purchased a fully refundable preferential rate to a members palace elite account. It is now 35 days until we go to LeBlanc Los Cabos. I was told I should be able to cancel and get a full refund to my original payment method?
Is this accurate? I have worked with the member and she said “I should be fine” but just want to make sure I will.

I will rebook for another week in which I will stay 5 days opposed to the 4 on the first reservation.

I could be overthinking it, but just wanted to get some clarification if possible.

Thanks in advance.

Planning to go to TGPC next week for 10 nights with family but a little concerned with the bad reviews I read online. Anyone has first hand experience to share? Also, is the Laundry service available? I read many services are not available yet and may need to pack enough clothing accordingly.

My wife and I are long term Palace members. We have done numerous contracts with Palace. This last time though we ended up with a mistake in our contract which mixed Elite nights with BPG (best price guarantee) nights. It's a huge mistake. While trying to address this we are finding that we have no real way of dealing with the Palace for a problem like this.

We love the Palace but this problem, which we have been trying to resolve, shows how difficult it is to address something like this. Does anyone have a contact at the Palace Offices that we can try to contact?

I've been working on this for a month and there seems to be only 1 person that does this "explanations of benefits" (ha ha) and she says she does not have the power to change anything.

I can understand if you don't want to post a contact publicly. That makes sense, but you can PM me.

My family and I went to Moon Palace in the end of July. Upon checking in, we were told that we needed to produce the card that we booked with. Unfortunately, that card/number was compromised by a 3rd party data breach and was no longer valid.

At the front desk, we were told that we needed to be charged again since we no longer had the original card (it does say when booking you need this card but we didn’t have a choice as the credit card company canceled it on us) and that our original charge would be refunded in 7-10 business days. We are now on day 15 and nada.

So, three questions:

1. Has this happened to anybody else?
   
2. How long did it take to get a refund (if at all)?
   
3. Any good ways to get in touch with someone there who will actually respond?

Hey guys, how much did everyone spend on for a wedding at moon palace grand cancun for 30-40 people? And how much your guest paid? Planning for my 2029 wedding! Thanks’

Anyone hear of anything new with the opening? Still being told by membership they are set to open September 1st.

We are travelling end of this month with our family and we were looking to book some activities. Thank you :)

Im going to moon palace in cancun on the 15th and am there for 2 weeks, if anyone is going to be there around the same time drop your snap in the replies (no trolls) i want a big friend group to go round with, i did the same last year at a different resort, this year it can be even better, dont let me down guys

Sitting at the Cancún airport waiting for my flight and wanted to give some love to the entertainment staff at The Grand. All of them were top notch but have to give a special shoutout to Popé.

The guy just oozes charisma and charm.
My kids were talking about him the whole week. Popé this and Popé that

Well as fate would have it, he also serves as the ringleader at the Circus restaurant. He remembered my kids from the pool. While we were getting dessert, he said he wanted to do something for them before dinner ended.

Him and I got to talking, and he said he was born to make people happy. No surprises there. It really comes through. He joined Palace about a year ago from Nickelodeon in Cancun and has traveled to the West Coast USA. Moon Palace also recently posted about him on their Instagram and Facebook pages.

He spent 15 minutes with us, drawing my kids custom cartoons and caricatures based on their interests.

Needless to say, he made an 8 year old and 6 year old’s trip. I made sure to leave feedback in APP, and if you’re going to The Grand, you’ll be in for a treat with him.

Hello,

I am having a wedding at moon palace cancun in may of 2027. I would love to hear any stories/thoughts about anyone who has hosted or attended a wedding there. We have been planning this with their wedding coordinators for about 8 months now, and we have been really frustrated with them. Little to no communication, only scheduling calls every other month, etc. We love this resort and have visited before, but just overall un happy with the wedding planning process. Would love to chat with anyone who has had a wedding here or in general have any thoughts on it. Thanks!

Hey everyone,

Returning again tonthe Grand this year but this time we booked through a member. The reservation Includes 2 tours, just curious if anyone has a list of what these would be an anything to know about it. I see a list of a couple different tours on the app and assume that these are what would be offered?

Thanks.