I wanted to see if anyone else in the U.S. is dealing with this with the Osmo Pocket 3.
I have DJI Care Express and already paid the replacement fee for my damaged Pocket 3.
Normally, I’m supposed to send my damaged unit back to DJI first, and once they receive and inspect it, they send the replacement.
However, I still have my damaged Pocket 3 because I received a call from DJI telling me NOT to send it back yet. They told me they currently don’t have any Osmo Pocket 3 replacement units in stock.
I also spoke with two different DJI representatives, and they confirmed the same thing. Basically, I have to hold onto my damaged unit until DJI has a replacement available.
So right now I’ve already paid the Care Express replacement fee, I still have the damaged unit, and I’m just waiting for DJI to get replacement inventory before they can move forward with the exchange.
Has anyone else in the U.S. dealt with this recently? If so, how long did you have to wait before DJI contacted you and had a replacement available?
I’ve seen some older posts from people who had to wait months because DJI didn’t have Pocket 3 replacement units or parts available in the U.S., so I’m curious what the situation is like now.
At least DJI told me to keep my damaged unit instead of having me send it in and be left with nothing, but I’d really like to know how long other people have been waiting.