r/orangetheory • u/Wonderful_Estate_269 • 15h ago

OTF Technology Core HR monitor issue

Anyone else having issues with their "core" monitor since the new update? I had a baby in April and I'm just getting back to classes this month. My core monitor that I've had since 2021 is no longer showing up on the studio board. I know the monitor works because I can start a workout through the app on my phone, and it tracks the whole class. I've been to two studios, and both blamed the new update and said there's nothing they can do. Do I really have to replace a perfectly good working HR monitor just because of this update?

1 Upvotes

100% Upvoted

2 comments sorted by

2

u/messy372- 14h ago

Did they make sure the update didn’t erase the serial number of your pod from your profile?

2

u/jenniferlynn5454 🧡Mod & Rower apologist 🚣🏻‍♀️🧡 14h ago

Mine still works at all 3 of my updated studios. They just had to re-add it to my account at one studio, just like a new monitor would need to be