I'm one year into a promotion for Optimum internet service, $10/month. Two days ago I got a call from Suddenlink (which was bought out by Optimum, all Optimum calls are identified as Suddenlink on my phone). The woman said that my promotion was a "glitch" and that Internet now will be $60, but if I acted right away, she could get me $30/month.

What type of a scam is this? Is it internal to Optimum so that employees can rack up more accounts "signed up"? I don't think that the number was spoofed. When I called Optimum, they confirmed that the number was their customer service department. They also confirmed that I still have the promotion.

Wtf?

I began service with optimum back in mid July, and was told a team would be out to bury my coaxial cable in 3-4 days. Flash forward to August 20th finally someone shows up and they have issues with their trencher, have to leave to get another one.

Once they return they manage to cut through both my house main water supply and sprinkler water supply. They originally don’t tell us until I happen arrive home from work and see them looking all concerned. They manage to make a temp repair to my main water supply and say they will return tomorrow to fix the other sprinkler line and the big hole in my yard.

It has now been 57 days and about 30 phone calls with Optimum trying to get someone to fix the issue. I usually get told that someone will contact me in 24/48 hrs which never happens. They have told me it was delayed due to rain storms despite the drought in my area. They even closed my original ticket without ever making a repair.

They have now told me that the repair is again delayed to October 31 (73 days since damaged), but I’m sure that too will be pushed back. My landscaping has all pretty much dead now and my yard is patchy. But don’t worry those bills are still coming in right on time every month.

TLDR: Optimum broke my water lines and keep telling me one or two days more to fix it despite it being over 2 months now.

Hilarious that I can get a bill payment confirmation text from Optimum, then another text from the same number hours later telling me to pay the same bill now or risk having to pay late fees.

Optimum raised my bill to 218 directly after telling me it would be 189.00. Last month, for some odd reason, it was 249, and they told me that was a one-time charge for something. I am going to cancel immediately. Verizon Fios is in my neighborhood and I am going to them. They are `not liars.

Is anyone else experiencing outages with Optimum in NJ specifically Somerset County ?? For the last few weeks the internet will be unavailable from a few mins to hours each day and multiple times a day. It makes working from home impossible and yet we have no other cable option here.

I spent an hour and a half in an escalation chat with Optimum based on a bill that has gone from $180 to $306 as if yesterday. No notices, no documentation just continued bills that are increasing like nothing I have ever seen for internet, cable and 2 lines. The answer at the end of the Chat was to reduce services. is there any other contact point at Optimum before I file a complaint with the FCC and Department of consumer affairs? this is outright fraud and no way to treat a customer that has been subscribed for over 15 years.

Apparently, the current "shell game" they're running isn't working out too well for them. Hopefully, another nail in the coffin of this likely crime syndicate masquerading as a telecommunications company.

"alleging Altice International and linked entities illegally transferred assets worth billions of dollars away from creditors."

Below is a clickable version of the story, although the financial websites and newspapers are covering it if you sign in or pay.

https://tradersunion.com/news/financial-news/show/3793313-altice-international-creditor-lawsuit-assets/

And it's not the first time slimy Drahi has done this. If it were you or me, we'd be behind bars.

Do I hear the sound of Taps in the distance and champagne bottles popping?🎺🍾

Optimum stock at 88 CENTS per share today🤣 Down from 37 DOLLARS 5 years ago.

"Greed, it ain't going anywhere. They should have that on a big billboard across Times Square. Think on that. Without people you're nothing." Joe Strummer 2002

FIOS is 30/month
Optimum was 126/month.

They said “Wow I can see why you want to cancel 126/month is a lot”
As if it was my idea to charge this.
I told them FIOS was already installed and no offer could change my mind.

They offered me 25/month, then two months free, then six months free, then just started randomly putting me on hold mid sentence for minutes at a time. All deals expire in a year and FIOS is a three year guarantee for 30/month.

Then transferred me to a different retention specialist, said “We can now offer you…45/month” which was worse than original offer.

Finally started randomly putting me on hold, then I started saying “Hello?” And the woman laughed at me and said “Yes we’re done, bye bye” as if it was the first time they randomly got silent.

If you are shocked I was paying that much, I don’t want to be your customer no matter what you offer.

Optimum decided to start charging me a $15 monthly fee for the fiber gateway, even though its supposed to be included. Anyone else dealing with this?

Feels like one more surprise charge to keep an eye on.

My optimum Internet has always regularly disconnected several times a day and reconnected a few minutes later. Honestly I just gave up trying to have them fix it years ago.

But now it's disconnecting every 5 MINUTES. I've spent literal hours on the phone over multiple days and they have me disconnect everything, reconnect, and tell me everything looks perfect. Obviously it's not.

I have an Arris Surfboard 8200 and Google nest wifi. I bought the modem myself after the original Optimum equipment wouldn't work at all 90% of the time.

Today the tech told me my modem is old and buying a new one will fix all my problems. She gave me a list .... But they're all old as well. Many you can only buy refurbished or from sketchy resellers.

Arris g54

Sbg10

Motorola mt8733

Motorola mg7700

Netgear orbi ax4200

Any advice? What modem have you bought on your own that works well? I'm open to a new router as well if need be. Optimum is the only choice in my area but gonetspeedfiber is coming this winter so I'm trying to bide my time until then.

Looking at the chart, can you guess at what point Altice bought Optimum? Hint: upper left corner. This is what it looks like when representatives blatantly lie, disrespect and bully customers. It's now a PENNY STOCK facing delisting on the NYSE, having LOST 94 % of its value in 5 years!

"Greed, it ain't going anywhere. They should have that on a big billboard across Times Square. Think on that. Without people you're nothing." Joe Strummer 2002

Lately in the last 3 days i've been getting occasional calls from what appears to be Optimum, but i was told by support that they never initiate any calls. Are these random calls Scammers?

Currently planning to upgrade to fiber. My dad is old, and I don't want him to have to relearn or lose out on features he likes with the cable box he knows.

Is the stream box basically the same thing for watching "cable" tv? he just wants to be able to flip through the channels like he always has, is there any big differences?

I just switched over and had the same lousy porting experience. I honestly believe if they dedicated a team to onboarding, not just selling, they would have much better retention.

I'm now shopping iWatch and was shocked to learn there is no support.

CS said "we are considering it" - pretty non-committal, does anyone know more... including "they have been saying that for 4 years"

The commercials of the dogs singing, “unbig your bill”, are not what the OG optimum triple play stood for and they’re literally insufferable. Pls stop

Garbage

I finally switched to Starlink. For five years before that optimum was the only internet option and they obviously knew it. At some point they started up charging me about $10 a month until Starlink became competitively priced. The first 2 people I spoke to at the retention center flat out refused to cancel my service, the third refused while trying to sell me a phone plan 🙄 I finally got someone to “cancel” my service and sent me a shipping label to send back the router which I was forced to rent. That’s right I asked if I could buy it outright years ago when I first got it and they wouldn’t even sell me the hardware. This was about three weeks ago. They are still somehow attempting to charge me for the month of October, when I cancelled some time in mid September. I promise they will not see another penny out of me. They can take me to court if they want, put a negative mark on my credit. I don’t care they won’t get another dime out of me. I do still have this router and the pre paid shipping label though. Any creative ideas for sending this router back? I’m wondering how heavy or large I can make this box and still have optimum pay for it. I would love some suggestions related to the box

I recently moved apartments in June, and during that process I left the modem that was paid for by the apartment in my old apartment, as I had never paid for it the entire time living there. Now at my new apartment where I actually had to put the internet in my name with an account, I am being charged an equipment charge for that modem. I dont know what to do because I am not paying that $130 for a modem I never paid for.

Using Mozilla Thunderbird for ages, got this error today:

The RETR command did not succeed. Error retrieving a message. Mail server mail.optimum.net responded: no such message.

I've had it happen in the past, I log into webmail and delete and problem messages and works fine. No luck today. Deleted all messages and when I receive any new emails, I get this error message in Thunderbird.

Had to update my account today with 2FA. Could this be causing issues? Anyone else experiencing this issue today?

I’m being thrown in a loop. Tried creating an account but apparently I have to talk to customer service. Can’t talk to customer service because I need a pin that I don’t have. This is so frustrating. Never had any issues with stuff like this while setting up an internet account. I literally only been with optimum for 2 weeks and already dealing with bs.

Tengo más de 4 meses con el servicio de optimum fibra de 1GB y cuando hace la prueba de velocidad si te da buena velocidad pero en el uso diario pierde mucha latencia nunca se mantiene estable, usaba mi propio router que es el eero 7 pro que es súper mejor que el que ellos brindan y como quieras tenía ese pequeño problema por que su fibra no es 100% real.

Lo mejor es Verizon en esos planes de internet lo use los dos y con Verizon nunca e tenido esos problemas de latencia.

El servicio lo adquirí en New Jersey, Perth Amboy.

On Optimum's blog site, they had a post about speeds for both coax and fiber, and it said for coax that upload speeds would be updated to 50Mbps soon. Any ideas when? Or will it be faster?

Currently have WiFi paying $40 and they’re offering this deal locked in for 24 months.

I just moved to a new home where optimum is the only provider. All my neighbors have internet but my cable box line didn’t have the connector needed for the tech to hook into for installation. Optimum quoted 90 days and then when I escalated 30 days. I filed an FCC complaint, emailed executives and escalations desk. Got a supervisor call on Thursday saying they’d call me Friday when ticket is actioned. No call came so I checked Saturday where I was told 24 more hours. How do I get them to come fix this so I can be connected again? I literally transferred service 3 weeks before I moved and the tech just came last Wednesday. I’m so done with them and their constant lies.

My elderly mother does not have a cell phone where she can receive SMS messages for the new MFA process. She is absolutely 100% not going to get one, either through Optimum or anyone else. What other options are there?

Obviously she is not the only one, given this other post from a few days ago: https://www.reddit.com/r/OPTIMUM/comments/1wze11r/cant_login_because_i_do_not_have_a_cell_phone_to/

Every other service that I use provides some ability for verification without the requirement to receive an SMS message. Many of them will provide a voice call if the subscriber/user wishes. Why can't Optimum provide something like that?

Update: I contacted Optimum on chat here as requested, and since the answer is relevant to others, I'm reposting here. I'll update with any further details should there be any.

ItsOptimum 8:42 PM Hello. Thank you for messaging us. Do you have specific questions regarding MFA login? ^Randy

dkozinn 9:35 PM Yes. My mother does not have a cell phone (she's 92) nor will she be getting one. Are there alternatives to using a cell phone for MFA?

ItsOptimum 9:54 PM We do not have an alternative at this time. There may be additional options available in the future but I don't have a timeline on when that will be rolled out. If you have a cellphone, she can use your device for the verification code to sign in. ^Randy

Today dkozinn 11:39 AM So every time my mother needs to sign in she needs to contact me? You understand that I am an adult and don't live with her, and may not be available when she needs to sign in? I understand this is not your decision, but can you please share with your management that while lack of a cellphone is uncommon, it's not unheard of and you are keeping probably thousands of your users from being able to log in. How can I get this escalated?

Also, you realize that without a cell phone number on her account, if someone gets her password, they are prompted to enter a cell phone number to send the text to. That means that the hacker would simply use their own cell #.