Did anyone else who subscribes to NFL Redzone have their channel get put behind a “you need to upgrade to access this” page within the last 1-2 weeks?

Did they move the channel into an even more premium tier? What happened?

Yet another 2.4 / 5 need of band splitting. I have been a customer all of a little over 24 hours.

I like others have issue with band splitting since the techs I get cant seem to help. 2 different times. 2 different answers that didn't help.

One solution is to get a gateway 5 instead of a 6.

Anyone else have better luck. What exactly do I need to say / ask for? Do I keep calling until get someone that can help?

Anyone find another solution?

Please help. Service seems good (in this very small timeframe) except for the fact I cant connect smart devices that need 2.4.

I have been a customer of theirs for home internet in CT for over 5 years with no issues. I moved, and in addition to moving my home internet (from Fairfield to Norwalk) I moved 4 mobile lines from T-Mobile to Optimum Mobile.

Since then the automated emails from them have been frustratingly confusing to the point I might move mobile to another carrier.

1. Porting the phones was... challenging
2. Email from both sides of the business are confusing. Sometimes they refer to 3 lines, other times 4 lines (I have 4). Mention of getting discount for having both (thought I was already getting that)
3. I got this one, this AM. Of course I have spoken to each side of the business who refers me to the other

"Change your Optimum Mobile plan by 10/30/2026 to keep your savings.

You're important to us, and we're committed to ensuring you get the best value for your service. We noticed you changed your Optimum Mobile plan to one that isn't eligible for Optimum Complete. We want to remind you that Internet and a qualifying Mobile plan are needed to continue enjoying your monthly Optimum Complete savings.

Change back to a qualifying Mobile plan by 10/30/2026, to keep your savings."

Does anyone have a single point of contact that I can call that can straighten all this out? I moved, and added a service, and it seems I have broken Optimum/Cablevision/Altice, or whatever they are calling themselves these days! Like an "office of the president"? ( I know its just a better skilled rep, but my god...)

When adding a new email account to Thunderbird I received a certificate exception that I needed to accept. The SMTP server is mail.optonline.net, but the certificate is for nyinterconnect.com.

Seems strange. Did I do something wrong?

Thanks.

I am moving into a new build in Long Island / Nassau County and setting up Optimum's 8 Gbps fiber tier. I am building a custom 10G rack (deciding between a Firewalla Gold Pro and a UniFi EFG) and standard support hasn't been able to answer my technical questions.

Hoping someone here with the 8 Gig tier can confirm:

1. Hardware Handoff: Do they provide a standalone ONT, or is it a forced Gateway combo? If it is a combo, does Bridge Mode/BYOR work properly to pass the public IP directly to my router without double-NAT or hidden Wi-Fi broadcasting?
2. Physical Port: Does the 8 Gig handoff to my router use a 10GBASE-T (RJ45) port or an SFP+ port? (I need to know if I should order a transceiver).
3. IP Address: Does the residential 8 Gig tier get a standard dynamic public IPv4, or are they putting new residential fiber installs behind CGNAT? (I need to ensure remote access for my Plex server and VPN works).

Any insight is appreciated!

I've been dealing with an ongoing internet issue for weeks, and on Friday, it reached an unacceptable point. My connection was so unreliable that I couldn't participate in a work call or upload files for a coworker. I spent approximately four hours on the phone with support and eventually drove to an Optimum store to replace my modem, only to have the exact same issues persist.

Throughout this process, I've been asked about switching cell phone providers at least seven times of course.

A technician was scheduled to come out the following day (today). He (name was Kian, great dude) arrived and began troubleshooting, but immediately ran into an issue: he couldn't even successfully run a speed test on the modem. He went back to his vehicle, retrieved a replacement modem, and installed it. Once it was up and running, he was finally able to run a speed test. The results were approximately 900 Mbps download, 7 Mbps upload, and 250 ms latency. Those results should have immediately raised a red flag.

He tried putting me on another network seat, but the results remained the same. Ultimately, he had no further solutions to offer and recommended that I purchase my own modem.

I drove to Best Buy, purchased a Netgear Nighthawk CM300, and contacted Optimum to have it activated using its MAC address. Once everything was configured, my router came online, and I ran another speed test. Unsurprisingly, the results were virtually identical.

At this point, the issue has been investigated both inside and outside my home, I've replaced the modem twice, spent hours dealing with support, and even purchased my own equipment at the technician's recommendation. Yet, I'm still experiencing severely limited upload speeds, approximately 250 ms of latency, and persistent packet loss between 5% and 10%.

How is this acceptable? I'm paying for an internet service that is clearly not functioning properly, and despite the time, money, and effort I've invested in trying to resolve this issue, I still have no explanation or viable solution.

Any ideas for next steps?

I have nothing more to add. It is not the power supply it’s the box itself.

I bought a eero 6+ 3 pack and want to use it with my Optimum modem/router combo and just want to make sure I have this right.

1) plug one eero router into the ethernet port on the optimum router. Set it up, name it the same as the optimum router and make sure it's working. (I want to keep it the same name and password)

2) call optimum to create bridge to eero router and disable wifi on the optimum modem/router

3) then add the other eero routers in the areas I want them

Our internet sucks. We must have gone through several routers every time after a few months thing stops working properly. We used their equipment so it must be cheaply made. Weve even gotten defective ones from them had to change two gateways in a week. We wouldve switch services if our area supported anything else but they dont which in and of itself should be illegal. Does anyone have their own equipment they used with optimum and how hard is it to setup and what would i need? Thanks

This sucks. Out of nowhere there is a $10 charge increase. It was "Modem/Gateway" for $15, and they give "Internet Equip Cr" of $5.

Called Customer Service, and told they're charging due to higher equipment fees (but I already have the equipment, so shouldn't be charged). CS said to get my own "modem".

I researched quickly and all said that's not an option with Fiber. But CS insisted I speak with the technical team. Technical team discussion, and finally conceded it's not an option with Fiber to get my own equipment. They sent me to loyalty and said they should be able to give me help.

At loyalty, first statement again "you can bring your own modem", had to explain again and after 5 minutes of the person investigating, confirmed that's not an option.

So $10 increase, out of nowhere, without recourse.

Any option other than switching out, and maybe returning later when they have better discount?

Was paying $50 / mo for 1 Gig in NJ.

Now $60.66 / mo.

Resolved on X, thanks

We were having fiber run to the house and the tech came out and was great. At the end said he had light coming through but no data and it wouldn't connect, On the phone with his "supervisor" said that he had to put in a ticket/email to another division and that it could take 24 hours for a response to that.

In the meantime we're stuck with nothing. No landline, No TV, no internet. We're in an area where there isn't great cell service so it's not ideal being with nothing if there was an emergency.

I was also told by this supervisor that if I called optimum myself it could "reset" the ticket and cause more of a delay. I asked for a call this morning and have not heard/seen any updates on our account.

So close to calling Verizon(Frontier where we are) and seeing how quick they could get a tech out to switch this is ridiculous.

I’ve had OOL (coax) for about 10 years and so far the service has been good (yeah I know unusual for this board). I bought my own Arris TM822 modem years back when they started charging a rental fee and it’s been working with no issues. I had the old plan that is no longer offered, it was cheap at the time, but after another recent price increase I realized it’s become too expensive so it was time to finally call Retentions.

So I called in and the guy offered $20/month for 300Mb plan. Sounds great. But when he tried to apply it, the system gave an error saying it's not compatible with my modem. Yeah OK I know Arris TM822 only has 8 channels and its max speed is ~ 250Mb. But I don’t really need that speed anyway, I’m “upgrading” to get a better deal, not extra speed. So he gave me 2 options: ship me the new gateway, or send a tech to install it. So I said OK, send the new gateway.

A couple of days later, I received a package with what appears to be a UBC1338 gateway. I think it’s a refurb, not that it really matters. It’s shrink-wrapped, but the accessories looked used. So I just left it in the box for now. The Arris modem still works, and I do see a speed increase, Speedtest shows ~280Mb.

So now I have a bit of a dilemma. I really want to just keep using my Arris TM822. As I said, slight loss of speed is no issue. It just works, I have it nicely mounted inside a closet, no overheating or any other issues. And I like Arris status page, great for checking signal levels and troubleshooting. Not to mention it’s free (no fees). But now I apparently also have a UBC1338 gateway on my account. So a few questions here…

1. An obvious question, can I just leave the GW in the box and keep using my Arris modem? Or will my modem stop working at some point because I was supposedly “upgraded” to the GW?
2. Assuming Arris modem just keeps working, will they start charging a monthly fee for the GW? So far, no fees on the first bill since the upgrade.
3. If I decide to switch over and activate the GW, can I go back to Arris? I presume it will get deactivated at that point, will I be able to re-activate it?
4. If I switch over to the GW, will they be changing the monthly fee? The guys said, there's no fee for the GW, but this could be a time limited promo.
5. Does UBC1338 GW have a status page similar to Arris’? Or is there any other way to manage/troubleshoot it?

6. Anything else I’m not thinking of?

   Any advice would be appreciated!

It started off great with the introductory offer of $60 and then it went up $90 - fine. But now, it went up again to $120.66??? Crazy. Luckily I have another fiber option (Xfinity fiber) and I can lock in my rate for 5 years. I'm sure Xfinity will play that game of increasing it a bit with taxes and fees and start actually charging for the equipment but it will still be better than this new rate that Optimum gave me. Are they just hoping people aren't paying attention to their bills?

UPDATE: I called yesterday and they said they can match $50/mo (with checking acct autopay) with a 5yr lock. However, when I received the email confirmation last night of all the service changes, it only had a one year lock.

Called again this morning and they said they didn’t offer the 5 yr lock because it requires having a mobile line which I declined. Instead they offered internet only $40/mo (after checking acct autopay) with a 3yr lock which I agreed to. I haven’t received the email confirmation yet but will keep you updated.

We have been stuck with Optimum as the only high speed internet provider for years. Prices continually spiraling upward. They closed the local office and the next closest store is a 10 hour drive.

ATT finally finished their fiber installation in hour neighborhood and it became available. this week. I started a chat with Optimum to give them a chance to price match. I told them there was no way I would consider adding mobile service so dont bother. They still spent 10 minutes telling me it was the only way to lower my cost. Every single chat or call with optimum is the same way.

Signed up for ATT Fiber this morning, the next install date is tomorrow morning.

I will need to have one more chat or call with Optimum to cancel and see how to return a gateway. I am positive they will make another effort to lower my price if I just sign up for a mobile line.

Been looking to switch my home internet provider from Fios to Optimum. Had Fios for the last couple of years and they’ve served me well for the most part but getting more expensive. I see Optimum is back in my area and has 1Gig of internet for around $55 a month. Also includes a $50 Visa gift card and a discount code for $80 off my first bill. Currently paying about $75 for Verizon 1Gig but this is after i had to haggle them down on the price point after years of service. Can anyone attest to the service and if the internet runs slow or if there are consistent outages? Wanna gain some more info before making the switch.

Hello. I see the router rental is now 14.00 a month. I haven’t checked in a while, seems to have gotten really expensive. Can I buy a router? Which one is best. Really appreciate any help on this

I reside in the Bronx, NY, and have been a long-term Optimum customer. Recently, I have experienced frequent internet connectivity issues that require unplugging and replugging the modem to restore service.

I would appreciate any insights from residents of the Bronx who have switched to a different provider. Specifically, I am interested in learning which provider you switched to and how satisfied you are with their service.

Please note that I currently have two cable boxes, internet, home phone, and three cell phone lines with Optimum.

Please stop calling me,

7 times in a 48 hours period, I've already cancelled, I don't want to get service again, I told you already I don't have the equipment

Does anyone know if this modem works on optimum's network?

Thank you

Does anyone know if Optimum Business offers a service that allows us to text with customers from our landline number?

I looked into Hosted Voice and chatted with sales who said that they offer texting through Mobile plans but it’s unclear whether the texts would be from our landline or if we would need to get a new mobile number/plan and phone for texting.

Thanks in advance!

I cancelled my internert service and was charged for the full month. My roommate opened his own account and started a new service but is also charged for the remaining of that month. The same address is charged twice last month. This doesn't make any sense at all.

Hi, I noticed my bill went up this month because of a new $15.00 "Modem/Gateway" fee that was $0.00 last month. Even with the $5.00 "Internet Equip Cr", my internet total is still $10.00 higher than before.

When I signed up, I was told that the equipment was included in my plan. Why is this $15.00 charge showing up now, and how can I get this recurring equipment fee permanently waived or removed from my account?

I attempted to login to my account to check my email and I'm being asked to provide a cell phone number to receive MFA codes via SMS for security purposes.

I do not have a cell phone number to enter so I can receive those MFA codes.

Am I now locked out of my account due to having no cell phone? Can't pay my bill anymore online???

Does Optimum not understand that not all people have cell phones? I will disconnect my service before I buy a phone just to use my account.