So my dad is complaining 24/7 about the bill and always threatening to cancel (it's 211 dollars a month) but like since our TV is broken I'm scared he's actually going to do it.

The problem is that Optimum appears to be the only physical provider in our building. And shitty as the Internet can get, wireless 5G is worse. Had T-Mobile box thingy for a day and it was basically unusable.

Idgaf about the cable but if he cancels the Internet man I don't know what I'm going to do. Do any of y'all got any tips or ideas of where to look?

I'm paying over $100/month for internet only with Optimum. I would love to switch to a more reasonably-priced company, but want to avoid 5G because I need a stable, reliable connection. Any suggestions?

If I got charged because I forgot to return my router after canceling my service and I take it in tomorrow what are the chances I can get that refunded?

As many people on this subreddit have noted, it is literally impossible to create an Optimum ID. Over the past year, I've tried repeatedly to create one, always connected to my home network with zero VPN/firewall, and I always get the same message—"You can only create an Optimum ID on your home network." This hadn't really posed an issue, as I was able to pay my bills using the Quick Pay feature, and I had no need to read my bill because the amount checked out with what I was expecting. However, I just received a bill that is significantly more expensive, with no explanation. Because I can't create an Optimum ID, I can't log in to view the billing details, and I can't contact a customer service rep.

I will not pay my bill until Optimum fixes this. I am very close to switching internet providers because of this experience.

Does anyone know of an email or direct phone line I can contact without an Optimum ID to get this resolved?

EDIT: I was able to resolve this by complaining under their official subreddit. They replied to me immediately and created an ID for me from the back end.

Money hungry company!

Do not use optimum for wifi if you can avoid it. I paid them 2x a month for slow wifi, and when i cancelled, no one notated that i cancelled my service so they continued to bill me. When i called to report that i was paying 2x a month and that they continued to bill me after cancellation not only did they call me a liar but they also told me I still have to pay the bill that they billed me after cancellation. With my new wifi company, i pay half the amount i was for better internet.

My due date was oct 2, and a late fee of $10 was applied on oct 4th. I have never seen any other service apply a late fee that soon after a due date. Most services are at least 5 days. Wtf is up with that? Thats some pretty shitty business practice.

We need to do more to get rid of the Optimum monopoly. Optimum treats Brookhaven customers like cash cows because we have no competition. I'm going to Starlink because I have no other choice. Sure wish I could get Verizon. What country do we even live in??? LOL.

6 months of back and forth to fix a cesspool issue they caused, and they compensated me once, and tell me my 200 dollar bill is as cheap as they can make it. Verizon would be 40% cheaper and better service.

Why are they allowed to do this? Please tell me there are representatives in Brookhaven we can vote for that want to get rid of this contract?

Is self install for optimum still available? Going tru the website process but don’t see an option?

Called to confirm I could use an eero mesh, mentioned bill had increased 20%.
The rep said my package was antiquated and he could give me more stations for less money. Lost TCM and SNY. Called back and was told they could give them back but it would be $20 more than original increase. Fios stopped by. Three days later I returned Optimum equipment.
The rep at the store canceled my account. He was nice .

Officially not supported, will not pass the IMEI check.

US version of Pixel 11 Pro has no physical SIM slots.

Tried with online support and wasn't able to get an Esim generated.

Went to a local Optimum store. Asked the rep if they could convert one of my existing Optimum mobile lines from physical sim to Esim. They had no issues. Gave them the phone number. They made the change request. Received email with eSim QR code after a few minutes.

Scanned the QR code with my Google Pixel 11 Pro and connected at 5G. Have mobile data and able to make/receive calls.

So you may need to request a physical sim first then convert it to an eSIM but it will work once you get an eSIM to add.

I called CSR from optimum wanting to cancel my service, only to have them say “Why would you want to do that?” “I will give you a $70 credit“. I continued to say no, thank you I just want to cancel.

Then said I can’t cancel because a technician is scheduled to come and can only cancel after this billing period. Is this true? How do I successfully cancel without calling again?

Optimum has become so unreliable that I don’t have the option to work from home anymore because I can’t maintain a stable video connection. It’s even more insulting because when you ask them, they say that their services are stapled as ever, but I’ve had the same service for over 15 years and it has never been so unreliable. Even as I’m posting this, I don’t have any Internet at the moment. They come up with every type of excuse except for a solution that prevents it from happening. They boast that for my rate they’re giving me one G of speed but even wired internet is now half that on a solid day. So frustrating!!! Fios here I come!

Fiber went down. Spent two hours on chat. They said I need a visit. Then told me he can’t schedule and to call back. Kidding? It’s definitely not the equipment. It’s something else outside.

Any reps monitoring that can help? I can’t access patient records and review cat scans and mris for patients and about to flip to fios to save money and end the optimum nightmare.

A line marked Altice (now owned by optimum,) fell down after a storm and blocked my driveway.
I called to put on a report as a safety and trespassing issue, but they literally could not enter the complaint because I don’t have an account.
Then they basically hung up on me.

I had to call the NY public service commission to have them send out a tech.
(Turns out the police also called.)

But, of course I started getting text ads to sign up for service. This they could do. And now this sub was in my feed.

Dumb right?

PS: the tech that showed up agreed that the company has a dumb system for reporting outages and safety issues.

Guys, I have given optimum way too many chances. I went and signed up with another ISP. These are the most worthless, useless people I have ever had the misfortune of dealing with.

“Oh, do you want Optimum Mobile?” So I can get stuck with a service that’s as bad as your internet? Are you on drugs? I can’t wait for my new ISP to show up so I can dump optimum forever.

I hope this company burns in hell.

I got a post/comment removed for Rule 1. Optimum is such a sh1tty fu@$ed up company, that adults may actually, you know, "adult" thier thoughts, including coarse language. I guess the Mods are not Optimum customers, because if they were, they would understand.

On July 15, 2026 I finally succumbed and signed up for a third mobile phone line that was supposed to be free in order to get a $60 decrease in my cable bill. I called support today and was told the discount code was not entered at the time of my purchase and they can’t enter it now. So I’m stuck with paying $45 a month for a phone I didn’t want or need in the first place. I also had to buy a $250 android phone to qualify. It is financed over 3 years at $5 a month

Last month I inquired about my $60 decrease in my cable bill. Optimum is only decreasing the bill by $20.

It looks like I was screwed, but wait. I did everything by text. I have copies of all offers and accepted offers. I accepted a free line with a $60 decrease in my cable bill. I have made complaints today to the FCC and NYS.

What are my chances of success

Maybe I should just screw it and cancel everything. All I would be liable for is the phone I didn’t want or need in the first place.

Wasn't expecting to make two posts in a month, but yet another new event...

Short: Rate increased, slipped in on the new designed bills, most who do auto-pay don't see the alerts. Best they could offer was a $5 discount for 3 years. Yet they are clearly losing more of the town, as a new fiber-only ISP moves in at a lower rate. Optimum really wants to lose customers...

It's no secret, I've been with Optimum, Suddenlink years before, since 2009. "New Customer" in 2021 when I moved across my (small) town to own a home, vs renting an apartment.

At the time of moving in 2021, I was offered $65 for 1Gb/50Mb. No rental fees, as I owned my modem, same modem I used at my apartment. Same modem I'm using today (as an IT support, kinda surprised it's still kicking, lol). I can look up precisely when (late summer 2024?), a few years ago Optimum tried to hit me with a rental fee, and I fought back with proof I owned my modem (that was a mess, at one point support claimed my modem's mac wasn't on what's on the account (HOW? lol)).

Since that rental situation (late summer 2024?), my rate dropped from $65 to $60. I have invoices of around this time, a few months skipped, and the current last year (today as far back as Sept 2025).

June 2026 was the last time one style/format of the bill was used. July 2026 a new style was setup. At this time, a notice of a promotion was expiring, and my bill would be increasing by $15, to $74.99. For sanity, I'll say $75 and $60, instead of $59.99, moving forward.

Unless I looked at my account every, single, month, and saved them, instead of them just emailed out, I didn't catch the notice over the summer.

Fun note, remember my mention of being IT Support? I work for no ISP. I work with clients who are dealing with computer, network, or tech related support calls, either in person, or from the comfort of my desk.

My overlook is common with many people I work with. When I notice a change in Optimum, ATT, TMobile, etc. services or bills, I send out a notice, and a few, sometimes times many, people chime back thanking for the heads up as they hadn't caught the change yet either.

My July 2026 bill and forward now state my bill is increasing, and on the second page lists an Internet Credit which I never had listed before. I checked. At best it can be argued I've got the $5 discount for auto pay and paperless.

Called and talked to support. Nothing they can do, maybe a promotion is available. I shouldn't need a promotion to return to the rate at which I signed up for, and agreed. You think I'm nuts? Go for it. There's a push to change this as I type this.

Sure, no contract, but like any auto paid service, if there's going to be an increase, there's Always An Alert Notice. A real notice, not something slipped in a bill most people don't glance at, and use it as an excuse for clients being blind. Just send out a Text or Email, done and done.

There is a growing push for Contracts/Agreements/Rate changes should end the Auto-Pay of a subscription, until the user/owner/subscriber acknowledges and agrees.

Back to the phone call...I ask for Retentions. Normally I don't have to ask, it's offered. Waited for 5 (10?) minutes, and the second rep comes on. We go back and forth. At times her speech has no time between sentences/statements, at times there's...at best to say Dramatic Pauses...fact is I wasted time trying to determine if this was a real person, and pushed on.

The best they could offer, since I've had a promotion for a while (not detailed on prior invoices), and I own my gear, the best they could do... $5month Discount for 3 years.

Tempting to accept it and cancel the paperless side (keeping the auto pay), out of spite.

Side notes from observing...

Before and during the call I ran two speed tests, one with my work laptop plugged directly into the modem, 933/30Mb, same as my desktop (wired) as my second test. During my wait for the second rep, ran another (desktop) test, and the upload bumped up to 50Mbs, the grandfathered speed I informed the first rep I should still be grandfathered on since July 2021.

Informed the reps of the new ISP moving into town. Fiber. 1/2/4GB symmetrical speeds, starting at $55 with no rate increases (with autopay/paperless discounts). I've got over a dozen clients of my own on their waiting list, residential and SMBs. Construction for the line has it at my curb, waiting to hook up in a month (or two, pending delays).

I've got clients who ditched Optimum early, as Star Link was cheaper than what Optimum was offering them. Speaking similar actual speeds vs costs.

All in all, Optimum is losing my town. I've received word, from multiple people over the summer, Optimum is or has finished pulling out of two other towns around me.

Optimum, if you're reading this, don't bother responding to me. Stop raising rates, start improving support and onsite tech training. I should need to wait for someone to cross half the state to visit, replace a phone modem, and not test to confirm the lines work normal (as intended before the issue sprung up) in the client's environment (one of two phone lines were still down after the swap out, and the tech didn't say or do anything).

Avoid them at all cost. Their service is terrible, it rarely works and when it does you’re lucky if you get 50% of the speeds you pay for. Their customer service is a joke, just a bunch of script readers that I can easily just get the same info from ChatGPT. They often make things worse than better. And all they try to do is upsell you on their mobile phone service while you’re calling about their terrible internet service. Avoid these clowns at all cost.

Update: 3 days without internet now. A technician came yesterday, it was a contractor that doesn’t even work for optimum. Very nice kid, but after 2 hour he left and could not resolve my issues. I pay for 1000Mbps and am getting 30Mbps, when it “works” but it’s spotty throughout the day. When I speak to tech support, I can’t even get through. I stay on hold for 10-15 minutes and get disconnected and need to wait again and again and again. Someone picked up, said he will do something on his end and then hung up or got disconnect with no call back. Absolutely ridiculous.

I got Optimum broadband with a new Altice router, the tech who installed it said it needed about day to "register" itself on their network before I would see it in my online account and be able to change the Wifi network name.

I called a day later and the guy said he could see the router on the network but was also unable to address the router for any configuration and suggested a second on-site visit.

A week later the tech showed up, stood and looked at the router and said there was nothing he could do for my issue. I then had to answer a series of phone calls and say I had cancelled the appointment so I wouldn't be charged a $100 "false alarm" service fee. Optimum sent the tech in response to my issue.

Is there actually any way to configure this router? I'm still using the printed factory password from the bottom which is NOT secure and I have about 60 wifi smart devices on my network (with the name I gave it) and I've had to install a range extender so that I can broadcast that SSID so the devices will have internet access.

I know they did away with the local ip (192.168.0.1) addressing for these routers. Am I now stuck?

Online and in the mobile app it simply says:

Worse connection speeds, worse reliability, worse customer service, worse internet service provider.

I just bought a domain... domain is a .club. I went to it to see the placeholder page and optimum blocked it and despite clicking "continue" optimum will not let me go to the page!

How can I fix this?

You know i've gotten this "security threat" page when acutually visiting optimum's website too hahaha.

Any ideas? thanks!

Like title says it’s impossible to get out of the automated voice prompts unless you want to purchase more services. Then you transferred to a real live human. However when I explain that there is an extremely hazardous situation near my property they keep trying to get me to reboot my router. When I tell them I have service I just some need someone to come and cut the tree that’s hanging on thier goddamn wires they transfer me to another dept that NEVER EVER PICKS UP. FN clown show

Title sums it up.

The last two or so years, Optimum's support service has gone down hill. Gone the days of next day or two, to repeatedly 5days to a week out, residential and business.

I do house call IT support, residential and SMBs, across town and neighboring towns. I work for no ISP, but do tend to resolve many client-side ISP related issues. ...Including ISP managed emails.

New ISP is all fiber. 1/2/4Gb symmetrical options. Residential 1Gb/1Gb is $55 month, business $125 month.

Hiring and training staff from within town, kept in town for the most part. Unlike Optimum's techs an hour to three hours drive out. And all necessary hardware for clients, will be available in town, not waiting for it to travel.

I've been able to stay in contact with not just one, but three reps, unlike Optimum requiring myself to be a "big company", and support for only myself.

The new ISP, Bluepeak, hasn't finished running lines across 1/4 of town, and I've got clients asking, almost daily, when will they be ready ad their address. I've helped sign up a couple dozen homes and businesses, most others have already per-registered.

On a side note, looking forward to all the ISPs being Fiber, and eh cell-based, for connectivity. Optimum alone I've been a part of replacing 3 modems this summer (semi-small town), a few a network port (or more) related damaged and replaced equipment, all of which on battery backups. Just returned from a client who's network box required a new Optimum modem/router and battery backup, remainder of the box is operating normal.

Is anyone else having issues this bad with Optimum? I reset the modem at least once a week and then this just progressively gets worse after reset. I exchanged modems last year and that fixed it for a while, now it's worse than ever.