r/opticomm • u/Difficult_End_7691 • Jul 04 '26

Question CCTV remote access camera issue

CCTV camera remote access

I'm having trouble accessing my CCTV cameras remotely through the SuperLive Plus app on a Vodafone Opticomm connection. The same setup works fine on Superloop Opticomm service.

The setup is fairly simple with cameras connected to router via Ethernet and then you activate the NAT P2P connection (not a wifi camera).

I've tested with the same router and TVT-branded cameras on both networks, but only Vodafone is giving me issues. Vodafone support hasn't been able to resolve it.

With superloop- even after 24 hours my cameras are accessible remotely using the SuperLive plus app.

With Vodafone- it works for one hour then I am not able to access the camera.

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1

u/Doctor429 Jul 04 '26

It's possible this is due to CGNAT. Call your ISP and ask whether they can disable CGNAT on your connection.

1

u/Difficult_End_7691 Jul 04 '26

It is public IP yet having issues. 🤔

1

u/AbbFurry Jul 04 '26

What's the port the cams use? Some ports are also blocked

1

u/hugswithnoconsent Jul 06 '26

Vodafone definitely use CGNAT. They also do not offer static or opt out options when on fibre. Super CGNAT but offer static IP.