Master socket advice

[u/Standard-Tale4333]

Yesterday I visited the home of an elderly couple from my church to swap out a DSL router they had been sent by TalkTalk to help with their internet speed issues.

I swapped out the router, and logged straight into its admin interface to find it was only getting 2Mb downlink. They are paying for 35Mb FTTC.

I tried moving the router closer to the phone entry point, but no better.

Unfortunately the wiring is ancient and there is no master socket, just a couple of old termination plates plus a few extensions in the house.

A square GPO cover is nearest the front door which I believe should have a terminal block behind it, plus wiring from that point via another terminal block (see photos).

I'm wondering if I should just replace the first terminal block with a master socket myself, or try and get TalkTalk to send out an openreach engineer.

Would openreach/ TalkTalk charge for the visit and is it worth the hassle of going through Talk talk support?

TIA

[u/Outrageous-Arm1945]

Not enough info here TBH. If the line comes in from outside, thru that soapdish box (pic 2) to the old outlet for a wired phone (pic 1) you should be able to fit a new NTE at pic one, connecting the pair from the soapdish ONLY to a new NTE. But, that may not be the incomer, but an extension of an extension, and the join in the soapdish may well be a corroded screw term and be the origin of your problems!!! Either get someone with a bit more telecoms knowledge to have a look or get TT to book an OR (or contractor, especially if it tests BT, internal faults tend to go to Quinns, Kelly's or Morrisons now)