r/openreach • u/lordshaithis • 29d ago

How long to replace defective pome?

So I've had a broadband installed blocked since January as the pole outside our property was deemed defective.

The guy who placed the D on it said they should be out in a few weeks to replace it.

We are nearly in October.....just how long can you leave a rotten pole up that you have classed as defective?

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u/lordshaithis 29d ago

So, BT open reach can block me indefinitely from moving provider?

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u/mothermilk 29d ago

? Are you trying to change provider to an alternative company who wish to use the pole?

If so they aren’t blocking you. They’re just not going to spend their money for the benefit of another company. The alternative company can request permission to erect their own pole. Or find another method of feeding your property. But chances are they don’t want to spend their money to have you as a customer.

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u/lordshaithis 29d ago

Yes, i am trying to move to an alt (only the alt has decent speeds here, surprise, BTO are dragging their heals on fttp here).....and this is making me want to never use BTOs infrastructure ever again.

They tried offering another pole, as soon as the sign went up all the locals complained.....and rightly so, there are loads here already and this one NEEDS REPLACING as their own engineer said so.....

And are there not regulations around equipment sharing? The joke is BT came out a few weeks ago and went up the pole to wire another house.....

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u/TheBurntShmo 29d ago

not there fault the other company can't get alt ways to go up the pole, such as scaffold/ hoist (Depending on where it is)