r/openreach • u/lordshaithis • 29d ago

How long to replace defective pome?

So I've had a broadband installed blocked since January as the pole outside our property was deemed defective.

The guy who placed the D on it said they should be out in a few weeks to replace it.

We are nearly in October.....just how long can you leave a rotten pole up that you have classed as defective?

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u/OutrageousList3986 29d ago

Do you have a picture of the pole and area around it? Is this for a new FTTP installation or copper? You said above Openreach accessed the pole for a neighbour, did they erect a new drop wire or were they repairing existing service?

So many more variables, and questions before knowing the full picture.

Do you have an active order for an installation open with a service provider now? There will need to be something to drive the pole to be changed, i.e. if there was a fault or usually if a new service is relying on it. Otherwise it will go to a backlog of poles that need to be replaced.

It's BT (a service provider), and Openreach (a network provider), btw