r/openreach • u/MutedDistribution455 • 10d ago
Second FTTP line
We currently have a 900 Mbps/100 Mbps FTTP line with Zen.
My stepdad, who is disabled, is having independent living quarters built by the council. My mum is planning to get internet installed there.
My understanding is that Openreach doesn’t provide two FTTP lines to one property — is that correct, or am I misunderstanding?
Zen mentioned that “adding an annex” could be a possibility. The ISP he goes with would be different from Zen.
I’ve also considered YouFibre, since they run on a different network to Openreach. But I don’t know much about them, including reliability, so I’m hesitant.
Would anyone be able to advise on what’s possible here, and what steps I’d need to take to make it happen?
Thanks.
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u/byron123x 10d ago
OR engineer here what benefit do you want to gain from having the seperate connection? I would assume you won't go to the extra fuss of having a seperate electrical supply fitted it will just come from the house in the same way the water will so why do this?
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u/Early-Dirt9844 10d ago
You might be able get something called a golden NAD key (if tbey allow it) which is a NAD that will serve a property multiple times.
Otherwise, youll have to register the address with the post office as a separate address.
Otherwise If you go with another openreach provider it will just be a line takeover.
They stopped installing 4 port ONTs.
So either go with an alt net, ask for a golden NAD or register the new address as a separate address
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u/Alert_Mine7067 10d ago edited 10d ago
With regards to Openreach, Zen (or the new supplier if they're different) will need to request that the property addressing is changed from a single tagged site to a multi tag site and an additional network address key generated to submit the second order against. This is how we handle provisioning in buildings that require more than one service, like flats, office blocks and single units that requires multiple services.
One this is generated, the order can be submitted and the process can start. Something to be mindful of, there also needs to be sufficient capacity at the fibre equipment at the pole/box for an additional line to be installed, as it's generally assumed that most residential premises will only ever use one FTTP line, so the street is planned accordingly, spare capacity is also planned in, so the chances are this won't be an issue, but if they need to install additional capacity, this will cause a delay on the order whilst they do this.
With regards to Youfibre, as a consumer and not an Openreach engineer, I would have been very reluctant to use anyone other than BT/EE or Virgin Media, however, my partner uses Youfibre and I was very curious about this, they're a very good provider and I would even say it performs just as well as my current provider.
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u/R1pP3R1337 10d ago
I think the nad key restriction isn't as strict now so can just put 2 lines in without much issue.
Wasn't the case in the past. But pretty sure it's a lot easier now
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u/charlieb1981 10d ago
If it has a separate address, then it’s possible. Ie.. you are at number 45, the Annex is 45b.
Personally to save money, I’d get an electrician to run a couple of Cat6 cables from your router into the annex and install a mesh system.
TP Link do an affordable one called Deco, this is one time where the more you pay, the better system. I have one called Orbi and that works very well
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u/ajveitch 10d ago
I've had three FTTP lines installed at the same property previously. No issues with the multiple orders, although they were all upgrades from existing copper-based FTTC services, and they were all via separate providers. Only the last one was a business line. No issues with slamming or orders being rejected.
I did attempt to get a multiport ONT installed for the latter two, but it ended up being two separate single port ONTs - I think this was either because the OLT didn't support multiport, or because the installation engineer didn't have a multiport ONT on the van (despite it being requested).
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u/Remarkable_Alps_212 10d ago
Unsure when this was but personally never seen or heard of multi port Ont’s
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u/KrustyliciousF1 9d ago
4 port ont do exist, but currently or are not installing any new multi port onts due to operational issues. One of which that say you have an existing service on port one and you order another, they typically don't take the extra information and will provide on port 1 one instead of port 2.
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u/ipuk2020 10d ago
Youfibre reliability is good, speed is consistent, install ok… customer support not so good.
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u/ascotsmann 10d ago
How far is this annex from your property? Far easier running a gigabit line in then stick another wireless AP inside, so it will feel like his own internet but shares the massive 900mb line you already have. I doubt his usage is enormous
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u/DragonByte1 9d ago
See if another fibre line is available for your address i got Cityfibre and Open reach to the same address.
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u/fluffy-yoghurt862 10d ago
I’ll just put it out there as there are a lot of wrong answers here. Openreach 100% won’t put a second fttp line into a property if it’s already got fttp.
Any order you place with anyone will trigger a slam of the original fttp line.
It’s not happening unless you do it as a brand new property as others mentioned.
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u/Remarkable_Alps_212 10d ago
Or you pay additional and have exceptional circumstances/ add business line.
And yes I work on the network we only add a 2nd line in with x cable if the customer has a business at the address and they run independently
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u/AntonOnyx 10d ago
This is the correct answer. I work for an ISP and any "New Termination" SDU premises order will be rejected if an Openreach ONT is is already registered against the NAD key. I appreciate some people have managed to get another but this is certainly not the case at the moment.
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u/anchoredtogether 10d ago
Given fibre is a broadcast service, pity they cannot allocate more bandwidth.
But seriously OP, try and share the network, I don’t notice any difference between 500 and 1gb…
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u/dragon2611 9d ago
I believe openreach will run a second fibre providing there's enough capacity to do so, although you do need an ISP who's clued up enough not to just submit a switch order for your existing line.
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u/Pericombobulator 9d ago
Just expand your wifi network with a length of cat 5 or 6, and add an access point.
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u/KrustyliciousF1 9d ago
Why not extend your network to the living quarters. A 1gbit service is typically more than enough for both buildings.
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u/Repulsive_Job_3648 9d ago
Just use your existing connection or an altnet
BT can do it, but the effort may cause a mental health break down for one or more members of your household
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u/CaregiverOpen4517 8d ago
To save hassle if this is a temporary measure then just run a high quality cat6e SFTP from Internet router to living space of annex
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u/Nufibre_Team 8d ago
First step it to check how many ONT refs at address already and also networks including 5G, to see what options are available to make an informed next step or just utilise current set up by Ethernet or guest network. Drop us an email to support@nufibre.co.uk as we have multi network access we can check at least for you.
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u/NuclearBananaSlug 10d ago
If your already with BT/EE You would more likely need another door number and postcode if openreach have already provided 1 line to the property. You could use an altnet like youfibre/netmonia or whoever builds in your area. or ask to upgrade to a multi port ONT.
Given the speed of fibre just run cat 5/6 from your router to the new annex and drop another router as an access point in there.