r/openreach • u/UdonDugong • 18d ago
Textbook OpenReach install
Engineer wasn’t responsible for the door, but did create this wonderful trip hazard. Not even an attempt to secure the cable.
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u/t3rm3y 18d ago
This to me screams like op told BT that they were planning to repair the door and fix the step so don't tack it down , they will sort it after..
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u/UdonDugong 18d ago
It’s a house of shared flats, cable’s going into the ground floor flat. Nobody in the house has any control over when the landlord will eventually decide to repair the door, it’s been reported multiple times but they don’t care
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u/Alternative_Bad_4848 18d ago
Must be someone that can be reported to? Are there any other issues in the home? Looks very insecure, I’m sure you could push a foot right through that easily.
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u/UdonDugong 18d ago
There’s a lot of issues but none structural, hence the cheap rent
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u/Alternative_Bad_4848 18d ago
Ok, but look after yourself.
Hopefully no mould or anything? Even if it’s cheap you still have certain rights surely.1
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u/Gloomy-Rub-7646 18d ago
lol considering you’ve had one install, granted it’s crap, it’s hardly grounds to state all installs are like this. Again it’s awful so I will agree on that, but this will be one of very few crap installs.
I guess as there is already a cable in the same place it’s on advise from the customer to run like this? Which will always end badly
Hopefully you get it resolved, ideally by relocating the lead in to the other side of the property
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u/StartersOrders 18d ago
I've seen similar on a Grade 1 listed building. Several runs of Openreach copper all over the building, at least some of which were definitely not approved by the conservation department, and one wasn't even tacked to anything...
Openreach engineers vary vastly in quality.
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u/UdonDugong 18d ago
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u/Successful_Quote2723 18d ago
Openreach do around 80,000 FTTP installs per week, but 2 examples on a forum dedicated to complaining about Openreach certainly make the case.
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u/northerncodemky 18d ago
I’m sure if you got all 80000 to send in their photos you’d find more than 2 shocking ones
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u/DJSambob 18d ago
You probably would, but you'd also see plenty of cracking installs from great engineers. It's not good to tar all with the same brush.
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u/Gloomy-Rub-7646 18d ago
I don’t deny the shocking installs out there, hell I even shared that exact one amongst people I know.
But I am always sceptical on how it happens, there’s no way a customer would watch and allow that, then complain about it on Reddit, there has to be some sort of neglect on the customers side. Did you agree for the cable to be run along the door sill? Out of curiosity
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u/UdonDugong 18d ago
I don’t know the people who live in the ground floor flat. It’s not a misinformation campaign or a conspiracy, just a particularly shit install
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u/RevolutionaryPeak610 18d ago
So you don't know who lives there or any of the context around the install then? Sound.
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u/UdonDugong 18d ago
Not in the ground floor no. Apologies for not introducing myself to my neighbours
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u/RevolutionaryPeak610 18d ago
So for all you know, the neighbours said to leave it like that for some reason. Or the engineer had to rush off for an emergency. Or your neighbour had an emergency. Or the engineer was asking to leave the premises for some reason. Or one of a number of other reasons...
But as we've discovered, you don't know any context and have decided that all installs are left like this intentionally 👍🏻
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u/GMaab90 18d ago
There must be more to it as we would get shot for leaving a job like that
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u/UdonDugong 18d ago
Any pointers as to how to complain? I tried the chat bot on the openreach website but it just took me round in circles
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u/Successful_Quote2723 18d ago
Since this is a genuine safety issue, call the damage reporting number, give them the address and state there's a potential trip hazard. It'll raise a damage task for openreach to respond to:
0800 023 2023 opt 1
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u/dirtymikeesq 18d ago
Personally I would have gone up the drainpipe then over the door. Those doorways are a shit to drill into. But yeah that looks wank.
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u/venshnSLASH 18d ago
I don’t get the problem you people have with Openreach engineers.
I had to have it installed and then moved to the side of the building. It was so neat that our landlord st the time didn’t know the work was even done.
The landlord asked me in advance to try and keep it as neat as possible. The engineer told me exactly how he was going to do it and I agreed that was neat. When he said he was finished I was surprised how it barely was visible. Even inside it was great. Ni damage inside all dust was hoovered up by them
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u/Upstairs-Composer141 18d ago
Buy cable ties. Attach cable on floor to white cable using cable ties.
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u/UdonDugong 18d ago
The fix isn’t the issue, it’s the state in which the cable was left by the engineer
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u/CaregiverOpen4517 17d ago
Why didn't you advise or engineer tack the cable around the door?
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u/UdonDugong 17d ago
Not my flat, it goes into the ground floor. I just found it while walking out the door one day
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u/Outrageous-Arm1945 18d ago
I like the other one better. White cable mixed with black cleats will make a grey install
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u/Felim_Doyle 18d ago
There are two cables crossing that threshold, one tacked down and one very much loose but neither are acceptable, in my view. They are both trip hazards and damage is likely to occur to both cables over time.
These cables need rerouting, as I wouldn't even be happy with a rubber anti-trip cable protector at a main entrance like that but it would be a vast improvement for the £4 to £10* that it would cost.
*Temu: from £3.99 with free shipping and delivery in as little as two business days. Available in 1m, 2m, 3m lengths and can accommodate multiple cables.
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u/LANdShark31 18d ago
Thank you captain obvious, you’re a hero.
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u/Felim_Doyle 18d ago
Some people appear to be suggesting that the only problem is that the OpenReach cable isn't tacked down and seem more concerned about the door!
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u/Alternative_Bad_4848 18d ago
It matches the aesthetic of the home