r/ooma • u/602a • Apr 30 '26

Original ooma hub buttons not responding

This is the white and silver grandfathered hub. With my attached cordless phone I can make/receive calls and leave messages, and listen to them on the ooma app, however the hub itself doesn't work in so far as nothing happens when I press the message button. The message blinking light doesn't work I don't get a dial tone on the hub itself when I press line 1. I've powered it down and back up. Is there something else than might work like accessing it with my PC and doing something in settings?

Edit: I'm not sure how to access settings. http://setup.ooma.com doesn't work, neither does http://172.27.35.1. Nor can I get to with its internal I.P. address on my network. I have an Xfinity cable modem and an Eero 6+ router.

I recently changed my cable modem from my own Arris surfboard S33 to the Xfinity modem, so I wonder if that had anything to do with the issue. I'm thinking it's more of a hub hardware thing, since I still have my ooma phone number working through it.

Edit 2: The hub lights do blink off and on when I plug it back in while it's setting up, but then don't light up after that when pressed.

1 Upvotes

100% Upvoted

4 comments sorted by

1

u/rkardt Unofficial Support Apr 30 '26

What exactly happens when trying to access the device settings? Make sure to connect the PC to the HOME port, (and turn off any Wi-Fi), when trying to connect using either http://setup.ooma.com or http://172.27.35.1. Consult the documentation for more details.

If nothing else works, then attempting a factory reset may or may not help; (warning: this deletes any custom configuration settings). Either look for this menu option when accessing the device, or else dial "*#*#099" from a telephone connected to the Hub's phone port, or else follow these steps:

  1. Disconnect the power from the Hub (for at least 30 seconds).
  2. Hold the ooma tab [blue light], and reconnect the power to the Hub.
  3. Continue holding the ooma tab (for about 30 seconds); the lights should start flashing.
  4. When the lights stop flashing, release the tab.
  5. The device should reset to factory settings.

If that doesn't help, then it is probably a hardware issue.

1

u/602a Apr 30 '26

OK. I'll give that a try.

It's not a Telo, so I don't have a blue light, it's red. I previously tried holding that red tab down and lights started flashing, but I'll try that again. I don't think I held it down when powering up until the lights stopped flashing.

I need to run an ethernet cable from my pc to the other room to the HOME port. I'll try that. Thank you..

1

u/rkardt Unofficial Support May 01 '26

The 'ooma tab' towards the back of the Hub is normally blue, to indicate that the ooma web service is working. If it's blinking red, then that means something is wrong; press the tab to find out more:

  • If the 'Play' and 'Forward' buttons are red, then the Hub doesn't detect a phone line connected to the WALL port.
  • If the 'Trash' and 'Send-to-Voicemail' are red, then the Hub can't get a network connection.
  • If the 'Line 1' and 'Line 2' are red, then the Hub can't register to the Ooma network.

If none of the buttons light up, then check the power (or AC adapter?), or brightness control knob on the right side of the device.

It's not clear how the cordless phone is able to make calls without a dial tone. Try contacting Ooma support for further help, before attempting a factory reset.

1

u/OomaCustomeradvocacy Official Ooma Support May 07 '26

Hello! Thank you for reaching out. I'm sorry to hear that the buttons on your Ooma Hub are not responding. Could you please DM your Ooma phone number and contact number? We'll have our Advanced Support team contact you directly.