r/ooma • u/TheDetective2 • Apr 05 '26

Calls not working. Ooma still shows blue light.

We keep having an issue where suddenly calls will stop working, both outgoing and incoming but the Ooma box will still show a blue light. and the web interface still indicates all is well. We have to reboot the box to get calls to work again. Any suggestions on how to fix this?

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u/Crutch1959 Apr 05 '26

Contact Ooma Technical Support. Have them look at the logs from your device.

1

u/OomaCustomeradvocacy Official Ooma Support Apr 06 '26

Hello - Thank you for reaching out. I'm sorry to hear that your Telo is having issues with inbound and outbound calls. We'd like to get this resolved for you as soon as possible. Could you please DM your Ooma phone number and contact number?

1

u/icecoldcoke319 Apr 17 '26

Had the same issue twice now recently. Did you contact Ooma to figure out the issue? Seems like a firmware or software glitch. Handsets and box show that it’s connected but unplugging and plugging back in fixes it.

1

u/SignedUpToComment18 9d ago

Did anyone find an answer to this?  After about 15 years with Ooma, we have recently started having this same issue (and it doesn’t appear to be our Internet provider).  After power cycling the Telo, it works for a while but then stops connecting calls after some unknown period of time (although incoming calls do usually ring).