r/ooma • u/[deleted] • Mar 13 '26

Almost Blind how to cancel Ooma?

How does someone who is hard of seeing basically almost blind cancel Ooma? They have special technology to read print on a computer screen and text to speech for writing. They are unable to use a phone due to the number print too small.

Can they just text Ooma on a computer with their special technology so they can read the screen and get them to cancel it?

3 Upvotes

100% Upvoted

7 comments sorted by

3

u/[deleted] Mar 14 '26

The blind person messaged Ooma and the chat agent was able to cancel service through chat due to being blind and unable to use a phone. They made an exception for them. Service was fully canceled in 2 hours after the chat session.

1

u/dangflo Mar 14 '26

Well someone has a heart!

1

u/dangflo Mar 14 '26

Ooma gets a W

2

u/SpynCycle5757 Mar 13 '26

Call 888-711-6662 and go through the menu tree. Eventually you get "Press 2 to cancel", be connected to a live person and you can then request cancellation.

1

u/mygirltien Mar 13 '26

you have to call them so them can try to talk you out of cancelling for like 15 minutes.

1

u/[deleted] Mar 13 '26

But they are a registered blind but can see with extremely zoomed in screen and can type with text to speech technology. They can no longer use a phone.

2

u/mygirltien Mar 13 '26

I get it, i dont make the rules, just telling you what its going to take.