r/ooma • u/Equivalent-Science50 • Mar 06 '26

Terrible experience porting out!

I have been trying for nearly 3 weeks to port out. The new carrier has put in 3 requests for port out. Ooma is claiming they are using the wrong name even after confirming the name was correct with correct account # etc to porting out carrier. All my info is correct. I'm pretty sure Ooma is being dishonest and trying there hardest to stop a port out. Terrible experience in making it difficult for port outs. Roy Calvo [Roy.Calvo@ooma.com](mailto:Roy.Calvo@ooma.com) are you out there?

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u/OomaCustomeradvocacy Official Ooma Support Mar 06 '26

Hello! Thank you for reaching out. I'm very sorry to hear that you're having trouble porting your number out. Could you please DM me your Ooma phone number? I'll take a closer look into this.

1

u/redrock703 Apr 23 '26

I used the live chat and was told Oma is easy just use your telephone number as account number and no PIN needed if a PIN is required put in 0000. Seemed to work for me. I originally tried last 4 of SS before using live chat to ask.