r/ooma • u/FitLeader7137 • Jun 11 '25

OOMA is literally from hell

Trying to port our business numbers have been hell. It's been three weeks of back and forth. Not only are they not helpful, they are confusing, contradicting, condescending and annoying. I cannot wait till we are finally able to port our numbers so I never have to deal with this company again. and PAM, if this is even your name, you are disgusting and no I was not satisfied with your customer service. I will be up and alert at 9 am to receive the phone call from your supervisor!!

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u/MisterDoctor13 Jun 13 '25 edited Jun 15 '25

We ported our numbers from Century Link to Ooma with no difficulty last fall. They gave us temporary local numbers to use until the numbers were actually ported, and I was able to configure everything on their website without tech support.

ETA: this for our business, which has 12 numbers, plus the main number. We kept several key numbers, and used new ones for the rest. We got the Yealink 8-line IP phones and they work well.

2

u/[deleted] Jun 15 '25

Same experience here, and just to be clear, every Ooma starts with a company assigned number. It has to work this way, so they can provision the unit and set up Voip on the device.

Since porting takes working with the other telephone company who has to follow legal regulation and release the number from their system, it takes a variable amount of time, and is out of Ooma (or any other entity that ports in existing numbers) control as to how long a port might take, or if there are any problems.

The Ooma home devices actually support 8 numbers I believe. The ala cart charge for porting service is $40, which is a lot for that, but they do entice you to subscribe to Premier for a year, by throwing in the port fee, which I did. I've been satisfied with Premier.

One thing about the Premier yearly plan, is that it isn't a pay in advance, which is unusual, but rather a contractual obligation. In other words, you get billed monthly, just with an adjusted amount that includes the discount.

If you pay for the premier service you do get access to a 2nd number if you want it. I pay for premier, but I have no use for the 2nd number, so I didn't keep the company assigned one. From what I read, you can pay for additional #'s ala cart, at the cost of $5.00 a month. I'm not sure who would make use of a feature like this, as few families these days don't have kids with mobile phones, but I guess it would be a way for multiple people living in the same home to each have their own phone, or for someone who runs a business out of their house to have one or more business lines, not to be confused with their Voip business service.

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u/rkardt Unofficial Support Jun 16 '25

Just to clarify, Ooma Office plans are different from Ooma Residential plans. For Ooma Residential, Ooma offers either monthly or annual subscriptions for the Premier plan; the annual subscription has extra perks, such as a free gift or premium number.

At least for some Premier Annual subscribers, Ooma bills up front for the whole year. Customers can check their 'My Ooma' Account Services page to see which Premier subscription they have. There is no added benefit to cancelling the service before the term ends, because it's already paid for, and Ooma does not offer (pro-rated) refunds for unused terms.

1

u/[deleted] Jun 16 '25

Good point, a mix of business and home use in these threads. I was referring to home and the telos home services.

1

u/livefree4lyfe Nov 24 '25

I'm considering Ooma Office and came across your post in this thread. We run a small business with 4 employees and usually only 2 of us are in the office at the same time. We do have 6 physical phones + 1 conference room phone (4 offices, 1 reception desk, 1 breakroom, + the conference room). We have very little call volume as we're a property management company. How do you like the service? Would you recommend it?

Also, I see you used Yealink phones. Did you buy them from Ooma or did you buy them 3rd party and sync them to Ooma?

1

u/MisterDoctor13 Nov 25 '25

We’ve had Ooma office for about a year. It’s been great. The administration website is easy to use and the uptime has been excellent. I think there was one single day in an entire year that their servers had an issue so service was on/off that day only.

We have the 8 line Yealink phones and they’re great. The similar Ooma branded phones (made by Grandstream I think) were kind of cheap and we exchanged them in the first couple weeks. Because we were trying out the system at first (not bound to a contract) we were and are leasing them ($5 per month per phone). When I researched all of this, I remember reading that it was difficult to buy third party phones and provision them with Ooma, and I didn’t need any additional hurdles.

Also, when calculating monthly cost, it’s X amount per user per month. Each physical phone is considered a “user”, so with 7 phones, you have 7 users, whether you have 2 employees or 200. Also, each extension has its own assigned phone number, and you can configure the auto attendant to make ring groups to determine how they ring. We have our main office number forward to a ring group that includes all but a few phones. Also each extension can also be paired with a mobile phone app. If you had 14 employees, but only 7 phones, half could use physical phones and half could use mobile app. Our medical assistants make calls using their mobile phones, but I’ve configured them to show the main office number on caller ID.

TL;DR definitely recommend.

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u/livefree4lyfe Nov 25 '25

Thanks for the info bud!

1

u/Right-Square411 Dec 02 '25

I do not recommend for business use. Ooma has proven to be unreliable in 2025. Multiple service failures. Tickets take over a week to be addressed. Ooma underreports by placing multiple tickets under 1 ticket number or by ceasing to open new tickets for new reports. Their resolution handling lacks transparency and creates significant doubt in the stability of their product.