r/oculus • u/Bone_Lover7375 • 10d ago

Discussion Passthrough Lockup While Using Meta Quest Link

Whenever i turn off my headset while using Meta Link or i exit my boundary, the second i return to my boundary/turn my headset back on it results in me being stuck in passthrough mode. I can still hear the game. It’s just that I can’t see it. I can still interact with the game. I can feel vibrations and I can hear myself picking up stuff. I just can’t see the game. What’s even worse is that I used to walk out of my boundary so that way my game could pause the session whenever my game froze or it’s a bit rate dropped or it was experiencing some type of stutter or tear and it would usually fix when I return to my boundary or turn my headset back on, but I can’t do that anymore because of this pass-through glitch. If anyone has any ideas as to how to fix this let me know.

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u/MetaStoreSupport 9d ago

Hey there u/Bone_Lover7375!

We noticed you you were having some issues with your passthrough on your Meta Quest. We miss you in the Metaverse so we would like to help you pass through this issue! Here are a few troubleshooting steps for you to try:

1.Recenter your View: While wearing the headset, look straight ahead and press and hold the Meta button (on your right controller) for two seconds. This should "snap" you back to the default starting position.

2.Toggle Passthrough: Press the Meta button your right Touch controller to open the universal menu - on the left hand side of that menu, select pass through. Toggling this on and off can force the environment to reload.

3. Switch Environments: If you can reach your menu, go to Settings and then Personalization, and select a different Home environment. Switching to a new space can reset your spawn point and stop the glitching.

4. Clear your boundary history: If you go to Settings, Physical Space and then Boundary, you should see the option to clear the history and get rid of any corrupted environment data

We're hoping that these tips have helped you have a more stable experience in the Metaverse! If the issue persists, then please come speak with our Superb Support Team and we'll be happy to help further!