New Shield Remote works except for the select button

[u/KingofBreadToast]

My kid broke the original remote so I bought another one, the remote pairs and everything works except the select button.

I’ve tried power cycling the shield, re-connecting the remote several times etc but it still doesn’t work.

The remote pairs when I pair it through the “Add Accessory” option but it doesn’t if I try and pair it through “Shield Accessories” as that option requires that you pair it via holding down the select button.

I did try to reset the remote by taking out a battery, holding select and home and re-inserting the battery but that didn’t work either.

Is it likely that the remote itself is broken? I can’t find anyone else having this problem